Intake Support Counsellor - Vancouver, Canada - Family Services of Greater Vancouver

Family Services of Greater Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB OPPORTUNITY:
***
Intake Support Counsellor
Competition #45-23

DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US
About the Role

Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives.

In addition, the program provides a variety of organizational services to its corporate clients, including workplace consulting and training, and critical incident stress management responses.

As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.

This role is primarily responsible for providing front line support to clients calling into the Care Centre (Counselling/Crisis Line and Service Intake Centre).

As part of the Care Centre team, this role will encompass assessing client needs and determining when to elevate clients to an appropriate Masters Level Counsellor.

The Intake Support Counsellor will also follow up with service requests, contacting clients about services, referrals, and other administrative tasks.

The role involves data entry and collaboration with FSEAP Care Centre Counsellors, and other FSEAP employees, in particular Clinical Managers, Account Managers and the Affiliate Manager.

The role requires the ability to manage telephonic client and affiliate contact along with detailed data entry, in a mental health service environment.

About our Opportunity:

Our Valued Benefits:

Flexible scheduling
Starting at three weeks' vacation for full time staff and growing to more +
Three (3) paid household leave days a year
Two paid Wellness Days a year
Paid sick days
Two and a half paid Agency days for full time staff
Five paid days for education leave/year
One paid Moving Day/year
Subsidized professional association annual dues (if applicable)
Possibility of remote work/ hybrid work
A work culture that values transparency, teamwork, learning, fairness and integrity

Health and Wellness Resources:

Generous health/dental benefits after 3 months.
Three flex benefit options to meet your individualized needs
Option of psychological/counselling services (up to $1500/year)
Employee Assistance Plan
Long Term Disability Plan
Insurance, Travel insurance, ++

Pension:
Pension plan enrollment

Work Hours:
hours/ week (Friday's mandatory, other days flexible)

Salary:
GS 9 Step 1 $26.88/ hour

Location: 1638 E Broadway, Vancouver BC (In office at E Broadway for first 6 months (then ability to be hybrid)

Posting End Date:
Posting will remain open until filled

What you bring:

Education, Training, Experience

Minimum Bachelor degree in Psychology or related field,
Minimum 2 years related experience, or an equivalent combination of education, training and experience
2 years' experience in customer service assessing and supporting critical customer needs

Knowledge, Skills, Abilities

Knowledge of and experience with, client contact regarding meeting their mental health and other client identified needs
The ability to assess when it is appropriate to refer to a Clinical Intake Counsellor
Experience working in a fastpaced, multi tasking environment (with many interruptions), while answering phone calls, booking appointments, and interacting with the public in a tactful and empathetic manner
Ability to collaborate effectively with multiple team members, while modeling and promoting a team environment
Ability to quickly learn unique services and systems
Entering data and scanning and attaching documents in a client management database requiring superior level of attention to detail and consistency on a multiuser database
Proven ability to design and type documents and use spreadsheets
Strong sense of idealism and desire to give back to the community
Strong communication ability
Ability to work independently and as part of a close knit team
Good sense of humour and ability to have fun while working

Additional Requirements

Successful completion of criminal record check
Proof of Covid19 vaccination status will be required

How to apply:

Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xwməθkwəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt,Katzie, Kwantlen, Kwekwetlem,Semiahmoo,Matsqui,and Tsawwassen First Nations.