Floor Manager/Sommelier - Toronto, Canada - Le Select

    Le Select
    Le Select Toronto, Canada

    1 month ago

    Default job background
    Full time
    Description

    We are looking for a FRONT OF HOUSE MANAGER/SOMMELIER to join our FOH team

    DUTIES AND RESPONSIBILITIES:

    Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
    Recruit, train, orient Front of House staff; oversee continual training and performance management
    Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
    Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
    Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
    Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery
    Update the wine list in coordination with the Wine Director
    Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices
    Manage the wine inventory and order products as needed; assist in costing all wine to ensure restaurant stays within targets laid out
    Verify costs and inventory are at proper target
    Train FOH staff on available wines

    SKILLS AND QUALIFICATIONS:

    2+ years' experience as a Manager of a high volume, similar environment
    Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
    Wine education is a must
    Sommelier accreditation is an asset
    Demonstrates knowledge of financial and operational management
    Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
    High personal integrity, professionalism and maturity
    Must possess strong attention to detail; proven problem-solving abilities
    Exceptional guest service orientation and passion for all things food and beverage
    Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly

    WHY WORK FOR US?

    Competitive Wages
    Discounts at all ICONINK / Scale Hospitality Group Restaurants
    Corporate Goodlife Fitness Rates
    Fun Team and Culture
    Medical/Dental Group Health Benefits
    Training, Development and Education Reimbursement

    SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.