Floor Manager/Sommelier - Toronto, Canada - Le Select
Description
We are looking for a FRONT OF HOUSE MANAGER/SOMMELIER to join our FOH team
DUTIES AND RESPONSIBILITIES:
Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
Recruit, train, orient Front of House staff; oversee continual training and performance management
Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery
Update the wine list in coordination with the Wine Director
Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices
Manage the wine inventory and order products as needed; assist in costing all wine to ensure restaurant stays within targets laid out
Verify costs and inventory are at proper target
Train FOH staff on available wines
SKILLS AND QUALIFICATIONS:
2+ years' experience as a Manager of a high volume, similar environment
Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
Wine education is a must
Sommelier accreditation is an asset
Demonstrates knowledge of financial and operational management
Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
High personal integrity, professionalism and maturity
Must possess strong attention to detail; proven problem-solving abilities
Exceptional guest service orientation and passion for all things food and beverage
Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly
WHY WORK FOR US?
Competitive Wages
Discounts at all ICONINK / Scale Hospitality Group Restaurants
Corporate Goodlife Fitness Rates
Fun Team and Culture
Medical/Dental Group Health Benefits
Training, Development and Education Reimbursement
SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.