Assistant Service Manager, Automotive Retail - Ottawa, Canada - Alpha Auto Group - Bank Street Toyota

Alpha Auto Group - Bank Street Toyota
Alpha Auto Group - Bank Street Toyota
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Are you ready to embark on an exciting journey with Alpha Auto Group (AAG), a growing auto dealer group world-wide? We're not your average auto group

At AAG, our passion for cars is matched only by our dedication to delivering an unforgettable customer experience.

As a customer centric organization, AAG's mission is deeply rooted in providing a best-in-class customer experience with our customers at the heart of all of our decision making.


Responsibilities

  • Actively working to support the Service Department in identifying opportunities for coaching and development within your team. Actively working to communicate and support personnel for further skill development.
  • Help communicate technical problems to service staff and assisting Service Advisors with difficult diagnostics
  • Looking for gaps in knowledge and productivity, working ongoing with the team to address and improve efficiencies.
  • Organizing the shop floor and parking lot to ensure that areas are both safe and effectively accessible.
  • Support the Shop Foreman in the supervision of Technicians in repair procedures, which includes reviewing the quality of service repairs performed and helping to ensure dealership standards are met.
  • Reviewing all shop comebacks with appropriate Technicians.

Qualifications

  • 35 years' experience in automotive retail, ideally in a Service Advisor role.
  • Proven leadership skills.
  • High attention to detail/organization/time management.
  • Ability to work with mínimal supervision with high attention to detail.
  • Strong interpersonal, customer service, and communication skills.
  • Previous experience in a management role is an asset.

Salary:
From $50,000.00 per year


Benefits:


  • Extended health care
  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Experience:

Service Advisor: 2 years (preferred)
Customer Service: 3 years (preferred)

  • Automotive: 3 years (preferred)

Language:


  • English (required)

Licence/Certification:

  • Drivers License (required)

Work Location:
In person
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