User Support Technician - Edmonton, Canada - San Pro Technology Ltd
3 weeks ago
Description
Education:
Bachelor's degree
- Experience: 2 years to less than 3 years
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Personal suitability:
- Accurate
- Client focus
- Excellent oral communication
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
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