Service Consultant - London - Gallagher Benefit Services

Description

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We believe that every candidate brings something special to the table, including you We currently have an existing vacancy within our organization, so, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

You'll help our clients - employers of all sizes, across all industries- to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are looking for a Benefits Consultant that has the character and personality to work with a strong team of personable and successful individuals.

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Benefits team. As the Account Representative, you will support Account Executives and Sales Consultants by delivering exceptional ongoing service to our growing block of mid to large-sized clients in the Quebec region and small to mid-sized clients in Ontario. You will liaise with insurance companies on renewals, market studies and claims adjudication issues.

How you'll make an impact

Responsible for new business issuance, including review of employee booklets, policy language, all employer/employee information, and plan amendments for accuracy.

• Furnish new applications, enrolment cards and follow up for contracts, booklets, billings, administration kits and certificates.
• Assist in the implementation of group plan with the new carrier.
• Prepare marketing specifications and field inquires from insurance companies regarding market surveys.
• Assist in resolving claim adjudication problems.
• Obtain answers to enrolment problems, billing discrepancies and other plan administrative issues.
• Provide confirmation to the insurance company of the client's acceptance of renewal rates or ASO expenses.
• Prepare renewal reports and audit financial statements.
• Provide technical assistance to Account Executives and Sales Consultants, e.g., renewal calculations, quotes for amendments and cost comparisons.
• Proven commitment to delivering world‑class client service, with a strong focus on responsiveness, accuracy, and building trusted long‑term relationships
• Exceptional client‑facing communication skills, with the ability to present information clearly and adapt to different audiences
• Strong collaboration mindset, thriving in a team‑oriented environment where knowledge‑sharing and collective problem‑solving drive success
• Ability to work seamlessly across internal teams, contributing to a positive, supportive, and solutions‑focused culture

About you

• 5 years' related industry experience, including but not limited to similar client service and business development exposure
• Proven experience in Consulting, Third-Party Benefits Administration or similar
• Successful completion of CEBS, GBA, Life License or similar designations strongly preferred
• Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations
• Confidence enough in your skills and relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels
• High level of comfort managing client groups of a wide variety of sizes and levels of complexity
• Willingness and ability to visit client sites within the GTA and Southwestern Ontario
• Hands-on renewal experience a definite plus

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Click Here to review our Canada Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher's AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.