Customer Service Assistant - Surrey, Canada - The UPS Store 382
9 hours ago
Description
About us
The UPS Store 382 is a small business in Cloverdale, BC V3S 1K4. We are supportive and social.
Our work environment includes:
- Regular social events
- Casual work attire
Company description
The UPS Store Canada for printing, shipping, mailbox rentals and small business needs.
Job description
We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing shipping and packing duties and more.
Responsibilities:
- Handle customer inquiries and complaints
- Record all transactions in the sales system and efficiently manage all monetary transactions
- Determine the shipping price using the appropriate software
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Pack items delivered for shipment according to the procedures
- Offer a professional appearance at all times
- Follow up and assist clients in claim requests
- Sort mail and packages
- Perform any other reasonable duties requested by the employer
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Knowledge of accounting, marketing and human resources
- Skills in graphic design a asset
- Printing knowledge an asset
Job Types:
Part-time, Temporary, Monday-Friday only
Salary:
$15.65-$18.65 per hour depending on skills
COVID-19 considerations:
All customers and employees are required to wear a mask and sanitation procedures are in place.
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 40 per week
Salary:
$16.65-$19.65 per hour
Benefits:
- Casual dress
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
All current COVID-19 safety rules in place.
Ability to commute/relocate:
- Surrey, BC V3S 1K4: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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