Supervisor, Renewals Retention Services - Halifax, Canada - Manulife

Manulife

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid

It's banking, the way it should be. At Manulife Bank & Trust, we believe banking products are an integral part of every Canadian's financial plan.

As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy and drive to maintain our position as an "advisor's bank.

"

Hours:
Monday to Friday 9 pm - 5 pm EST

Key Accountabilities:

Manage daytoday operation of the Retention Renewal Program team; this includes resourcing, training, coaching and motivating staff members through regular feedback, recognition and identifying development opportunities.
Identify operational efficiencies and opportunities to improve our customer experience through workflow analysis and responding to customer concerns and inquiries.
Provide direction regarding complex escalated queries.
Ensure that audit/compliance procedures are communicated and are adhered to by staff.
Participate in department projects as required.

Key Skills and Qualifications:

Proven leadership skills in motivation, development, team building and coaching.
Excellent listener and communicator who effectively conveys information verbally and in writing.
Demonstrated professionalism and judgment.
Strong customer focus, interpersonal skills with proven ability to influence and negotiate, to defuse, reconcile and remedy customer issues.
Good performance management skills including hiring and staff development.
Highly developed selling, influencing and negotiation skills.
Knowledge of residential mortgage business.
Strong analytical and problem solving abilities.
Ability to handle multiple projects simultaneously in a fastpaced and dynamic environment.
Strong business vision and strategic acumen.
Track record of motivating staff to achieve exceptional business performance.
Ability to communicate with people at all level of the organization.
In depth understanding of Manulife Bank's products, processes and systems would be an asset.
Selfmotivated with strong focus on success.
Fully committed to leading through change and continuous process improvement.
Versatile and ability to learn new tasks/skills quickly.
Advance knowledge of MS Office programs, such as MS Excel and MS PowerPoint.
Encourage staff to act independently and effectively.
Organized with good analytical abilities and presentation skills.

About John Hancock and Manulife

Manulife is an Equal Opportunity Employer

Salary & Benefits
The annual base salary for this role is listed below.

Primary Location
Halifax, Nova Scotia

Salary range is expected to be between
$52,650.00 CAD - $87,750.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short