Coordonnateur(trice) Relations Marchands - Quebec (QC) - OPENLANE

Description

Qui nous sommes :
Chez OPENLANE, nous simplifions la vente en gros afin de permettre à nos clients d'accroître leur succès.

Nous sommes une entreprise technologique qui développe le marché numérique de véhicules d'occasion le plus avancé et le plus simple au monde.
Nous sommes une entreprise de données qui aide ses clients à acheter et à vendre plus intelligemment grâce à des analyses claires et exploitables.
Et nous sommes une entreprise d'innovation qui propulse l'avenir du remarketing de gros par la curiosité, la collaboration et l'esprit d'entreprise.

Nos valeurs :
Waybuilders déterminés. Nous relevons les défis qui nous inspirent à construire, à créer et à innover.
Curiosité insatiable. Nous cherchons à comprendre et à améliorer l'expérience de nos clients.
Prise de risques éclairée. Nous transformons le risque en progrès grâce aux données, à l'expérience et à l'intuition.
Responsabilité assumée avec courage. Nous tenons nos promesses et apprenons en cours de route.

Ce que nous offrons :

• Salaire concurrentiel

• Avantages sociaux pour les soins médicaux, dentaires et la vue avec contributions de l'employeur à un compte gestion-santé (É.-U.) et options de compte de gestion-santé flexible (É.-U.)

• Régime 401K (É.-U.) ou REER (Canada) avec cotisation de contrepartie de l'entreprise, acquis immédiatement

• Vacances, congés personnels et congés de maladie payés

• Congé de maternité et de paternité payé (É.-U.)

• Assurance invalidité de courte durée, assurance invalidité de longue durée, assurance vie et assurance décès et mutilation accidentels payées par l'employeur (É.-U.)

• Programme d'aide aux employés complet

• Journée de bénévolat " Leap into Service " payée par l'employeur

• Remboursement des frais de scolarité pour les programmes admissibles

• Possibilités d'élargir vos compétences et de partager vos connaissances au sein d'une organisation mondiale cotée en bourse

• Culture d'entreprise axée sur les promotions internes, les cheminements de carrière diversifiés et l'avancement professionnel significatif
  

You Are:
Customer Focused. You will support our dealer customers to ensure they are getting maximum value from our VLC
services and marketplace platforms.
Team Oriented. You will partner with our other team members, including sales, dealer registration, and accounting to
support our customer service needs.
Curious. You are relentlessly curious, seeking out opportunities to learn about our industry, service offerings,
marketplace platform, and pick up a few tips from our sales team, all to better support our customers.
You Will:
Drive superior customer experience to ensure dealer satisfaction and build client retention.
Support growth of the customer base and act as a liaison between all Vehicle Logistics Center (VLC) departments,
including sales representatives, consignment dealers and other VLC departments.
Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively.
Perform clerical and numerical activities including selecting, compiling, verifying and processing data.
Ensure ancillary services such as transport and shop services have been scheduled and completed. Ensure all reserve prices and declarations are present and accurate. Utilize market conditions to effectively qualify
reserve prices and negotiate sales.
Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer
experience and maximize sales
Assist in the resolution of If Bids in a timely and effective manner
Facilitate the seller cheque process and ensure all assigned accounts are in good standing
Understand dealer-facing systems (OPENLANE's marketplace) and effectively educate and resolve issues for internal
and external customers
Create schedules, coordinate and assign tasks such as lot turn and vehicle moves.
Assist with auction lane placement, flagging vehicles and booking physical auction run numbers.
Collaborate with the dealer sales team to ensure proper marketing of sale inventory to maximize vehicle exposure.
Collaborate with dealer registration to assist with customer sign-up and information changes.
Support services and programs outside of the core auction workflow as needed to meet site objectives.
Monitor VIP customers and their performance to ensure adherence to benchmarks.
Perform auction day duties such as customer service, auction representation and post-sale reporting.
Monitor all on-ground dealer inventory and provide recommendations and insights on how to market and sell
inventory.
Perform all required tasks related to auction run lists.
Educate customers on the best ways to utilize our systems and services.
Utilize OPENLANE's CRM to log calls, run reports, and view dashboards.
Monitor local competition and recommend competitive strategies to sales leadership.
Must Haves:
High School diploma or equivalent experience / education
1-2 Years' of related experience in a customer service or administrative capacity, ideally in the automotive industry
Tech-savvy, and comfortable using Google Suite
Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills

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