- Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
- Embrace performance-based assessment approach to improve communication, timeliness, and overall satisfaction
- Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
- Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
- Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
- Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
- Provide comprehensive branch, lot and account maintenance support
- Respond to customer inquiries ensuring customers receive timely resolution and accurate information
- Demonstrate excellent customer service to assist in retaining Monthly Parking customers
- Ensure all customer account information is updated accurately and notes are entered for every transaction.
- Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
- Complete and maintain any required paperwork or record keeping methods
- Keep up to date with changes in workflow, policy, and product knowledge.
- Keeps accurate records and updates all systems with required information.
- Processes all work orders and upload the required documents to the share drive.
- Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.
- Assist with monthly Guest Passes for the location invoicing purposes.
- Maintains deliverable calendar to ensure all departments meet external deadlines.
- Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
- Issue, enter, and track Temporary paper passes as needed
- Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
- Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.
- Provide user support/assistance to customers using the web-based internet
- Other duties as assigned
- Must be at least 18 years of age
- G12/Equivalent
- Previous experience in a customer service or administrative role preferred
- Strong interpersonal and written oral communication skills
- Excellent organizational and time management abilities
- Strong work ethic and reliability with professionalism
- Proficient computer skills, including Microsoft Office Outlook and Word
- Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
- Ability to multitask, prioritize, and organize within a structured environment
- Ability to successfully and consistently achieve individual and departmental service level goals
- Positive, team-oriented attitude and ability to balance independent workload with broader team goals
-
Office Support Clerk III
6 days ago
City of Vancouver Vancouver, Canada Temporary Full timeMain Purpose and Function · The Office Support Clerk III works collaboratively and performs complex and varied clerical and accounting work including work related to, but not limited to, the processing of grant applications, working on Grants Management System and VanApply, liai ...
-
North Vancouver Customer Service Rep
3 weeks ago
AppleOne Vancouver, CanadaNorth Vancouver based company is looking to hire for a Customer Service Representative to join their team. This will be hybrid role (usually 3 days in office) · Salary: Up to $47,000 · Responsibilities: · •Responsible for processing sales orders and promoting excellent customer ...
-
Office Support Clerk III
1 week ago
City of Vancouver Vancouver, CanadaRequisition ID: 41371 · Organization · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistentl ...
-
Executive / Administrative Assistant
1 week ago
Visier, Inc Vancouver, CanadaVisier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an ...
-
Outreach Office Supervisor
2 weeks ago
The University of British Columbia Vancouver, Canada Full timeJob SummaryThe Osborne Centre Outreach Programs Office Supervisor provides, and is responsible for, coordination and supervisory duties for a wide range of complex programs, courses, and services for the UBC Active Kids and BodyWorks Programs, housed within the UBC School of Kine ...
-
Administrative Coordinator
3 weeks ago
The University of British Columbia Vancouver, Canada Full timeStaff - UnionJob Category · CUPE 2950Job Profile · CUPE 2950 Salaried - Administrative Support 4 (Gr8)Job Title · Administrative CoordinatorDepartment · Midwifery Program Administration | Department of Family Practice | Faculty of MedicineCompensation Range · $4, $5,102.00 CAD Mo ...
-
Controller
1 week ago
Vaco Vancouver, Canada direct hireAbout the Company · Our client is in the venture capital and private equity industry. They are currently looking for a Controller to join their team · Why Work HereFast-growing, flat organization where every team member's voice is valued · Work with top performers and talent wit ...
-
Category Manager
2 weeks ago
The University of British Columbia Vancouver, Canada Full timeStaff - Non UnionJob Category · M&P - AAPSJob Profile · AAPS Salaried - Supply Management, Level DJob Title · Category ManagerDepartment · Strategic Procurement | Supply Management | Financial Operations | VP Finance and OperationsCompensation Range · $8, $13,703.08 CAD MonthlyTh ...
-
Admin Assistant, Career Services
3 weeks ago
The University of British Columbia Vancouver, Canada Full timeStaff - UnionJob Category · CUPE 2950Job Profile · CUPE 2950 Salaried - Administrative Support 4 (Gr7)Job Title · Admin Assistant, Career ServicesDepartment · Career Services | Peter A. Allard School of LawCompensation Range · $4, $4,827.00 CAD MonthlyPosting End Date · June 3, 2 ...
-
Senior Product Designer
1 week ago
Spare Vancouver, Canada Full timeWe are hiring a Senior Product Designer to join our team · As a Senior Product Designer on the Spacebus team, you'll design world-class user experiences for transit agencies who use Spare to operate their microtransit and paratransit services. · Our headquarters is located in Van ...
-
Administrative Assistant 2
2 weeks ago
PHSA Vancouver, Canada Temporary/Full timeAdministrative Assistant 2 - Provincial Admin Department · BC Cancer · Remote/Hybrid within Vancouver, BC · In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility share ...
-
Office Support Clerk III
3 weeks ago
City of Vancouver Vancouver, CanadaRequisition ID: 41256 · Organization · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistentl ...
-
The University of British Columbia Vancouver, Canada Full timeStaff - Non UnionJob Category · M&P - AAPSJob Profile · AAPS Salaried - Administration, Level AJob Title · Public Health and Preventive Medicine Program ManagerDepartment · Education Team | School of Population and Public Health | Faculty of MedicineCompensation Range · $5, $8,08 ...
-
Executive / Administrative Assistant
4 weeks ago
Visier Solutions Inc Vancouver, BC, Canada $50,000 - $60,000Reporting to the Senior Manager, Facilities (Vancouver, Canada), you'll support some of Visier's Executive Team and will be the main point of contact for all internal and external stakeholders. Serving as a liaison to our board of directors, senior management and employees, you'l ...
-
CSEEC Yantai Campus Principal
3 weeks ago
St. Clement's School Vancouver, CanadaThe Employer: · Our schools are under the ownership and direction of Canadian-Sino Education Exchange Centre (CSEEC), Mr. John Zhu, CEO. CSEEC is based in Yantai, Shandong Province and has been in operation for more than 20 years. CSEEC opened its first BC certified school in Ch ...
-
University campus
3 weeks ago
St. Clement's School Vancouver, BC, CanadaThe Employer: · Our schools are under the ownership and direction of Canadian-Sino Education Exchange Centre (CSEEC), Mr. John Zhu, CEO. CSEEC is based in Yantai, Shandong Province and has been in operation for more than 20 years. CSEEC opened its first BC certified school in Ch ...
-
China Chinese Campus CYSS Principal
1 week ago
St. Clement's School Vancouver, BC, CanadaThe Employer: Our schools are under the ownership and direction ofCanadian-Sino Education Exchange Centre (CSEEC), Mr. John Zhu, CEO. CSEEC is based in Yantai, Shandong Province and has been in operation for more than 20 years. CSEEC opened its first BC certified school in China ...
-
Site Purchasing Leader M/F
2 weeks ago
Vancouver Coastal Health Vancouver, BC, CanadaThe salary range for this position is CAD $38.CAD $54.Come work as a Leader, Facilities Management Procurement with Vancouver Coastal Health (VCH) · Vancouver Coastal Health is looking for an Leader, Facilities Management Procurement to join the Support Services Admin team. As a ...
-
Full Time Office Administrator Needed
3 weeks ago
City of Vancouver - CA Vancouver, BC, Canada Full timePress Tab to Move to Skip to Content Link · Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outsta ...
-
Leader, Facilities Management Procurement
2 weeks ago
Vancouver Coastal Health Vancouver, CanadaSalary · The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. · Job Summary · Come work as a Leader, Facilities Management Procurement with Vancouver Coastal Health (VCH) · Vancouver Coastal Health is looking for an Leader, Facilities Management Procurement to jo ...
Customer Service Admin Representative at Vancouver - Reimagined Parking
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Customer Service Admin Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.Key Responsibilities
Skills, Knowledge and Expertise
Benefits
(Full-Time Employee Only)Medical/Vision
DentalLife Insurance
AD&D
STDLTD - offered based on employee groupRRSP - offered based on employee groupEAP - offered based on employee groupVacation The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.