Dispatch/operations Supervisor - Burlington, Canada - Canuck Express

Canuck Express

Verified Company

Burlington, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

We are a Burlington-based Transportation company looking for a Dispatch/Operations Supervisor to run our daily operations.

The Dispatch Supervisor is in control of the day shift dispatch department and oversees all day-to-day operations from order confirmation and load planning to resolving any driver/customer issues that arise.

Duties and Responsibilities:

Direct and supervise the activities of staff in relation to transport operations within the company on duties like dispatching and tracking/monitoring of transportation vehicles.
Handle and resolve any issues that arise during the operations and minimize customer delays.
Throughout the shift, continually review the list of loads and their respective points of origin, destination, pickup, and delivery time.
Plan personnel and equipment according to fairness, proximity (minimizing empty miles), and equipment type required for loads as well as hours of service and maximizing utilization.
Develop important indicators that measure and show the effectiveness of the company's transportation operations.
Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues.
Maintain an open dialogue with other unit managers so as to organize activities that will enhance the company's general performance.
Take charge of investigations that look into customer complaints with regard to product delivery and other transportationassociated issues.

Requirements:

Must possess good communication skills, with emphasis on the ability to effectively produce and distribute information across different units within and outside the firm.
Must be flexible with working schedule. May require working on the weekend from time to time.
Good leadership qualities are of utmost importance.
Ability to work effectively as part of a team and also to lead a team when the opportunity arises.
Knowledgeable about the areas of the GTA and major highways.
Excellent analytical skills.
Good time management abilities.
Good negotiation skills and excellent decisionmaking ability.
Good customer service skills so as to be able to maintain/retain existing customers.
Knowledge of the procedures and modes of transportation for moving goods.
Knowledge of basic customer service procedures.
1+ years of working experience in a similar role or capacity.

Please, reply with your resume.