Customer Service Professional - Toronto, Canada - ContactPoint 360

ContactPoint 360

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join our CP360 Family, today

This is a Work-From-Home opportunity within Canada

Who We Are:
ContactPoint 360 Inc., is a global organization offering contact center solutions for many corporate brands.

We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Operation (BPO) technologies.

We're proud to call ourselves innovative industry leaders since 2007.

We're Great Place to Work certified and offer an award-winning culture that is enthusiastic about employees and their career development, as we continue to expand our work from home and global campus solutions.

At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. We believe in thinking and acting differently.

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Who We're Looking For

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Individuals that thrive in a' ̄fastpaced' ̄and growthoriented contact center environment
Passionate about pets or is a pet owner
At least one solid year experience in the customer service space
Highly customer focused, with a genuine passion to help members with a professional, compassionate, and helpful attitude.
Fluent in English and possesses exemplary verbal and written communication skills with a strong attention to detail
Confident and possesses exceptional interpersonal and problemsolving skills to provide the best personalized solution for each member
Patient, empathetic, and has the ability to stay calm and deescalate members during highpressure situations
Selfmotivated to meet and exceed performance goals and KPIs
Secondary school education or equivalent' ̄
Above the age of 1
Ability to pass a background check with a valid Government ID
Willing to service 40 hours per week and willing to work anytime between 6am to 2am EST, Monday-Sundays

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What You'll Do

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You will be part of a team on a mission to make the world a better place for pets and their owners
Develop positive member relationships that lead to high levels of loyalty and retention, through inbound and outbound initiatives
Keep a record of all member interactions and ensure all member data is accurate and up to date
Handle member escalations by active listening, showing empathy and compassion, and providing appropriate solutions to ensure member is satisfied
Collaborate within your team and other departments to ensure we work efficiently and provide worldclass customer service together

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This campaign requires you to have a quiet space to work from your home, and you must provide your own computer system, wired headset, hardwired internet, and web camera.
What We Offer

Work from home

- $18/hour ( you'll receive the same rate during training)

A paid learning and development training program.
Medical and Dental Insurance after 3 months (Family Plans available)
Paid Vacation Time
Referral Bonuses
Regular virtual team social events

Join the CP360 family' ̄today' ̄

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Follow us on:
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Linkedin :
' ̄ ContactPoint ' ̄360' ̄' ̄

Facebook:
' ̄ ContactPoint ' ̄360' ̄' ̄

Instagram:
' ̄ ContactPoint ' ̄360' ̄' ̄

Twitter:
' ̄ ContactPoint ' ̄360' ̄' ̄