Assistant Store Operations Manager - Toronto, Canada - Eataly North America

Eataly North America

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim

for our guests to:

EAT authentic Italian food at our restaurants, cafés and togo counters
SHOP a selection of highquality Italian, local and homemade products
LEARN through our classes and our team's product knowledge

The Assistant Store Operations Manager is responsible for supporting Eataly's grocery, fresh counters and quick service restaurants (QSR) operations of the store.

Reports directly to the Store Operations Manager and supports in managing the Retail and QSR Managers, Service Leads, as well as hourly Associates.

Assists in overseeing the store's retail and QSR operations to maximize profitability while upholding the company's mission, values, policies, quality and guest experience standards
Supports the Store Operations Manager in building and leading a highperforming team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
Collaborates with the management team to optimize schedules and the deployment of the team to minimize labor costs and maximize sales
Supports the execution and implementation of strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
Ensures the team always offers a consistent, high level of service to all guests
Assists in managing merchandise and creating product lists, identifying rollouts and phaseouts of products
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
Contributes ideas for continuous improvement in retail and QSR operations and guest service
Assists in preparing weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals
Optimizes warehouse space utilization by organizing and arranging inventory efficiently
Monitors inventory levels and takes proactive measures to prevent discrepancies and troubleshoots errors as directed
Enters invoices and processes inventory movements into the inventory management system
Supports the departments with physical counts and inventory cycle counts
Liaises between departments and vendors' representatives to ensure proper receiving and inventory management system remains up to date
Documents, investigates and resolves employee and guest incidents
Performs other duties as required or assigned

Qualifications

QUALIFICATIONS

Bachelor's Degree
3+ years of management experience in a highvolume, fastpaced quick service or retail venue
Exceptional communication, leadership, motivational and teambuilding skills
Demonstrated problemsolving, organizational, analytical and business management skills
Advanced proficiency in Microsoft Office and common retail Point of Sales systems
Experience with Italian products and wine
Experience and knowledge in coffee, coffee production and manual espresso machines

JOB REQUIREMENTS

Availability to work onsite with a flexible schedule including evenings, weekends and holidays
Ability to lift up to 50 lbs.
Ability to exert wellpaced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, juicer slicer, pasta machine or cash register as needed

Additional Information Benefits and Perks**- Medical, Dental, Vision Insurance