Property Tenancy Manager - Montreal, Canada - Personnel Alter Ego

Description

In full growth, our client is looking for dynamic, rigorous and conscientious people who like to take on challenges to participate in the achievement of its social mission. The candidate will act as the Manager of Tenant Services.

Working conditions
-4 weeks of vacation after one year of service;
-10 days of leave for annual personal and family events;
-Group insurance plan after 3 months of service.

The ideal candidate directs, coordinates and controls all rental activities. He or she is responsible for the quality of the services provided to the various tenants served. He or she promotes, develops and encourages best management practices in their field of activity in a spirit of continuous improvement. He or she ensures consistency of practices and correction of discrepancies. He or she also ensures the quality and safety of living environments and the application of building regulations.

Responsibilities
-Plan, organize, manage and control the human, financial, material and information resources required for tenant service activities;
-Ensure the staffing, integration and training of new employees;
-Establish annual objectives and evaluate the contribution of his/her team;
-Act as the person responsible for the rental of all the units in the company's portfolio, the collection of rents and the management of second-instance complaints (neighbourhood problems, unsanitary conditions, safety, mental health problems, loss of autonomy, illegal occupation, etc.);
-Manage policies, procedures and regulations (building by-laws, allocation and rental by-laws) and ensure their effectiveness with respect to the quality of living environments and occupancy of the premises;
-Manage and transfer legal proceedings within his/her field of activity to the file holder at the Administrative Housing Tribunal;
-Negotiate and ensure monthly follow-up of payment agreements in order to recover amounts owed by tenants;
-Follow up on the progress of tenants' eligibility files for rent subsidies with the subsidy rental agent;
-Follow up on rental agreements for resident concierges;
-Control the procedures and quality standards of services to tenants (surveys, visits, etc.);
-Establish and maintain the monthly dashboard listing the tracking of statistics of all tenant services activities and ensure the correction of discrepancies;
-Follow up on requests for housing adaptations;
-Supervise lease terminations, assignments, subleases;
-Develop management methods and strategies to maximize the occupancy rate of vacant housing;
-Prepare the budget of his/her department;
-Develop and maintain good relationships with tenants, organizations, partners and community groups;
-Ensure the implementation of protocols or collaboration agreements with stakeholders in the health and social services network to facilitate tenants' access to care and quality services.

Qualifications and experience
-Bachelor's degree in administration or social sciences and 4 years of experience in leasing, including 2 years in a management position or any combination of training and experience deemed relevant;
-Very good knowledge of spoken and written French;
-Working knowledge of the English language;
-General knowledge of social housing and human rights (an asset);
-Good knowledge of social laws and good knowledge of the Montreal environment (population, characteristics, problems) and the regulations governing the allocation and rental of housing;
-General knowledge of social and community development actors;
-Very good writing skills for reports, action plans and grant applications;
-Knowledge of the workings of leasing in real estate;
-Holder of a driver's license.

Essential Skills and Abilities
-Sense of organization, planning and priorities;
-Mobilizing and results-oriented leadership;
-Ability to establish and maintain good interpersonal relationships;
-Strong sense of customer service;
-Good communication skills;
-Judgment, analytical skills and ability to synthesize;
-Managerial courage, tact, diplomacy and active listening;
-Agility and ability to manage multidisciplinary teams;
-Autonomy and initiative;
-Honesty, transparency and respect for customers;
-Experience or interest in the community sector and the social economy.

Are you looking for a job that will allow you to put your abilities and interest in supporting others to work? It will be our pleasure to meet you

As an equal opportunity employer, Personnel Alter Ego values diversity in its workforce and seeks to ensure all groups remain fairly represented. Candidates must have the legal right to work in Canada.