Revenue Customer Service Representative - Barrie, Canada - City of Barrie

City of Barrie

Verified Company

Barrie, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

P

osted:

***
Friday, August 4, 2023

Job Number:

***
PC

-23-42

Job Type:

***
Permanent

Full-time, Union

Position Closing Date:

***
Sunday, August 20, 2023

Please note that this position and the salary are currently under review._

Choose Barrie

The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.

Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests.

We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.

Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers.

Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose.

It is a career you can take pride in knowing that every day you make a positive impact on an entire community.

We are one team, with one goal and we all work together to continue making our community great.

The Opportunity

The Finance Department provides financial leadership, advice and support to the Corporation and assists with the delivery of Council's Strategic plan through its four essential services: accounting services, corporate finance, procurement and revenue management.

The department's main deliverables include the audited financial statements, coordinating the annual business plan and budget, treasury and debt management, procurement administration and support, property tax revenue management, and water and wastewater revenue management.

The Revenue CSR maintains the master account billing databases for property taxation, water/wastewater by following standard policies and procedures and prepares any necessary changes or adjustments to customer accounts for approval by the Supervisor.

The Revenue CSR records details on customers interactions in the property tax, and water/wastewater account profiles including comments and actions taken for records management.

Revenue CSR processes, maintains and analyses the pre-authorized payment programs, mortgage company payment plans, post-dated cheques and the collection functions.

Our Culture and Qualifications of the Job

Corporate Culture

Your workplace values align with our corporate values of
_Strive, Share and Care_ and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community

Education (degree/diploma/certifications)

Two (2) Year College Diploma in Business, Accounting, Office Administration or a related discipline;
and:
Completed or willing to complete the Municipal Tax Administration Program (MTAP) through the Ontario Municipal Tax Revenue Association (OMTRA) (3 units);
and/or:
Completed or willing to complete the Municipal Administration Program (MAP) through the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) (4 units)

Experience

Two (2) years of experience performing duties related to the major responsibilities, including:
demonstrated experience in an accounts receivable and/or billing environment

Knowledge/Skill/Ability

Working knowledge of the following legislation, regulations, and/or requirements:
Assessment Act
Municipal Act
Working knowledge of the following:
Public administration, municipal finance, and property taxation principles and practices
Municipal Property Assessment Corporation (MPAC) and Municipal Connect
Municipal utility billing, collection, and customer service practices
Advanced interpersonal and customer service skills with the ability to interact effectively with all municipal staff, residents, and other agencies
Strong analytical skills, attention to detail, dataentry, retrieval, and keyboarding skills
Ability to prioritize and manage multiple tasks
Intermediate oral and written communication skills
Intermediate organization and problemsolving skills
Ability to work effectively as part of a team
Ability to maintain discretion and confidentiality of information is essential
Basic knowledge of accounting principles and practices and proficiency in mathematics
Knowledge in the use of general office equipment, standard office software and property tax, water and wastewater billing software
Proficient in the use of Microsoft Office Suite software (Excel, Outlook, PowerPoint, and Word) is required

Conditions of Employment

Satisfactory Criminal Record Check* _Please note that this is a requirement of the position for any _new_ employees to the City of Barrie in accordance with the _
_Police Record Check Procedure__. Existing employees will be grandparented from this requirement._

Other Important Information