Operations Support Analyst 1 - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 45419

Job Category:
Information & Technology

Division & Section:
Technology Services, Technology Services Delivery

Work Location:
Metro Hall, 55 John Street

Job Type & Duration:
Full-time, Temporary (12 months) Vacancy

Hourly Rate and Wage Grade:
$ $47.75

Shift Information:
Monday to Friday, 35 hours per week per week

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 12-Mar-2024 to 26-Mar-2024

Job Summary:

Responsible for the of installation, configuration optimization, implementation, and administration of Files Services (File shares, OneDrive for Business) within enterprise files infrastructure and ongoing support for all Technology Services solutions in accordance with the Division's information technology methodology and standards.

City coordination of divisions and ABC's for sustainment and maintenance of servers and storage.

Major Responsibilities:

Performs operation support of software, hardware at enterprise level using monitoring and diagnostic tools to ensure the operation and maintenance of the technologies and solutions are cost effective.
Monitors enterprise systems performance and capacity; and ensures proactive action is taken for the production systems and solutions.
Performs enterprisewide user file services administration including addition and change.
Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans. Liases with users, other technical support staff and/or vendors to resolve problems.
Provides assistance and operational support in the assessment and implementation of upgrades and/or enhancements to the existing systems.
Works as part of a technical project team to determine requirements, research, evaluate, recommend, design, implement, and provide operational/technical support for system software, platform hardware and/or network solutions.
Reviews the effectiveness of operational standards, procedures and processes and recommends changes.
Administers and controls the enterprise systems and their components.
Ensures most effective tools, utilities and technologies are used in operation and enterprise system management
Performs and monitors enterprise system D/R and Backup/Recovery procedures.

Key qualifications:

Experience with File Services solutions and technologies: Open Enterprise Server (Novel), Microsoft OneDrive for Business or Microsoft Office 36
Experience with computer operating systems such as Linux.

You Must Also Have:

Knowledge of ITIL methodology

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

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