IT Help Desk Specialist - Vaughan, Canada - Labworks International Inc

Description

595 Cityview Blvd Unit 11

Woodbridge, ON


Who we are:
Labworks International Inc. (a Hodess Cleanrooms Company) are Professional Engineers, Constructors and Manufacturers of Environmental Room solutions.

We provide turn-key solutions throughout North America, and are experts in designing and constructing precision controlled environments for the safe and reliable storage of temperature and/or humidity sensitive items.

We focus on the life sciences industries such as healthcare, post-secondary institutions, pharmaceutical, government research facilities and private industry. Job description

Our IT Manager is the point person for all technology at Labworks International Inc.

The role manages the daily operations of the computer systems, the relationships with the technology support providers, oversees training and support and providing technology leadership.

The IT Manager manages the day-to-day technology needs of the company by installing, configuring, and maintaining databases, servers, and software.

Essential Duties:

• Oversee the IT Help Desk to resolve technology issues
• Provide courteous and timely responses to all customers.
• Assist users in the operation of standard computer equipment and associated software.
• Handle all requests with the highest level of security and discreetness.
• Create a trouble ticket system and document all issues and resolutions in the trouble ticket system. Ensure timely customer followup and status reports until the issue is resolved.
• Maintain accurate inventory of equipment.
• Maintain a clean/safe/organized working area.
• Provides direct support to users across the company including helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
• Maintains information security throughout the company by monitoring access logs and setting up antivirus programs at workstations.
• Ability to support MS and Google platforms.

Technical Troubleshooting and Maintenance:

• Ability to logically troubleshoot common workstation support issues, including standard PC Hardware and peripherals, and network connectivity issues.
• Follow approved SOPs (Standard Operating Procedure) when performing maintenance routines to various hardware platforms (e.g. desktop, laptop, network devices) and software.
• Install, configure, and maintain networks to ensure that the company's employees can always successfully connect to and access businesscritical data.
• Configure network security settings and connect peripheral devices, like printers and scanners, used by multiple users.
• Build, maintain, and manage the company's database architecture so that data is correctly stored and easily accessible.
• Support companywide database access by setting up data storage and retrieval protocols, adjusting permissions, and maintaining data security and integrity during migrations, backups, and daytoday use.

Communication and Reporting:

• Follow escalation process and provide communication on all escalated issues to management.
• Meet and maintain Service Level Agreements.
• Provide management with constructive feedback to improve work processes.
• May be required to issue communications bulletins to employees.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in computer science.
• Help Desk experience.
• Leadership in a fastpaced, team environment.
• Proven working experience with hardware and software configuration for servers, networks, computers, and peripheral.
• Extensive familiarity with information security practices and procedures to protect organization data from intrusion or corruption.
• Minimum of 5 years of progressive handson experience working in a corporate IT environment
• Strong troubleshooting, customer service, and organizational skills are essential.
• Certifications such as CompTIA A+, MCP, MCSA, MCSE are desired.
• Ability to setup, configure, and maintain user accounts, permissions, and security groups in Active Directory, Office 365, and G-Suite/Google Workspace
• Substantial experience supporting Windows 10/11 Pro environments operating under Windows Active Directory
• Must be able to support Microsoft Office products (Outlook, Word, Excel, and PowerPoint
• Ability to work independently and prioritize tasks effectively.
• Excellent verbal and written communication skills

Job Types:
Full-time, Permanent


Pay:
$70,000.00-$75,000.00 per year


Benefits:

• Dental care
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• IT support: 1 year (preferred)

Work Location:
In person