Customer Service Supervisor - Georgetown, Canada - Communications & Power Industries

Communications & Power Industries

Verified Company

Georgetown, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Position Duties:

Administer with the receipt & distribution of new orders.
Manage & Delegate with the team, Order entry into Current System and New System when executed.
Manage the CSR team with order requirements working with Operations and Planning.
Communicate & Support Program Managers to ensure customer needs are met in accordance with Customer Expectations.
Support when required with preparation of shipping documentation including working with forwarders for freight quotes for export shipments.
Managing workflow to ensure all deadlines are met and update indicators for periodic reports.
Manage coverage schedule for vacation and absences.
Evaluate individual performance against objectives and coach team members as needed.
Provide training to new hires and to existing employees

Requirements:

Essential Qualifications

High School Graduate or equivalent with 4 5 years experience in a related field of work
Excellent PC Skills, including MS Office and knowledge of business systems.
Knowledge of transportation of dangerous goods policies/procedures an asset
Knowledge of Transportation Knowledge for shipments using Forwarders and or Carriers such as FEDEX and DHL along with Export documentation
Strong interpersonal and problemsolving skills.
Previous experience working in a manufacturing environment
Excellent communication skills, both oral and written