Client Success Executive - Richmond, Canada - Radius Security

Radius Security
Radius Security
Verified Company
Richmond, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Radius Security:

Client Success Executive:

The VALUE this role brings to the team:

This is a key role in the organization that will support Radius Security's customers through the means of solutions-based account support.

This role will directly impact the quality of installation and customer experience, and positively impact the productivity of our Sales & Operations team.


The primary function of this position is to assist in the growth of Radius' National Accounts recurring business by supporting key account/multi-site customers.

If you are passionate about building strong relationships, providing top-in class service, and are seeking an opportunity that will add significant value to a team, this could be your dream role.


KEY Accountabilities:


  • Sales Activities_
  • Oversee multisite accounts and help grow the 'share of wallet' analyzing the customer sites and educating our customers on potential needed upgrades to maximize their security
  • Evaluating customer sites to ensure they have 'evergreen' solutions, and selling recommendations to upgrade as needed
  • Provides product presentations demonstrations, presentations, and site reviews
  • Review Master Sales Agreements and Service Level Agreements for accuracy and identify any concerns to the Sales Manager
  • Customer Experience & Resolutions_
  • Support solutions for escalated customer issues
  • Work closely with the Command Center Analyst, Police Liaisons, and other operations team members to identify proactive solutions to problematic customer sites
  • Conducts 'apprehension', 'vulnerability reviews' & 'missed event' reviews with the customer and with internal support team
  • Participate in customer meetings to discuss technology trends and future trends and roadmaps
  • Participate in lunch & learns and regularly attend customer site visits
  • Operations Support_
Provides technical design for prospects and our field organization ensuring proper understanding by the field regarding systems intent.

  • Review all specifications and ensure project designs and estimates are compliant with desired objectives in mind.
  • Site review meetings with the operations team, R&D, and command center team
  • Excels in the loss prevention environment, crime prevention, and targethardening methodology
  • Reviews new opportunities and designs with the operations team
  • Reviews and prepares specifications and develops documentation
  • Creates and updates documentation, templates, agreements
  • Support our Command Centre with IMMIX documentation improvement
  • Other Responsibilities_
  • Be a champion of our Company DNA and inspiring the team to follow in suit
  • Participate & present in monthly team meetings, weekly huddles, & department meetings
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Note: this list is not exhaustive, and other responsibilities may be requested as needed.


Expectation:
This is a permanent, full-time job (40 hours/week). Site visits and some travel may be required (mínimal).

  • Experience:_
  • 3 + years in technical sales
  • 1 + years in security, construction, life safety, or related industry
  • Generating project cost estimates, quotes, and bids by generating RFI's and reviewing project specs
  • Education & Certifications:_
  • Degree/Diploma in Mechanical, Electronics, IT, or Computer Sciences, would be an asset
  • CCTV, Networks, Telecom, or related technical training, certificate, or experience, would be an asset
  • Crime Prevention through Environmental Design (CPTED) certified, or a keen interest to become certified
  • A valid drivers license and excellent driving record
  • Must be able to receive and maintain a valid security license
  • Skills/Strengths:_
  • Exceptional communication skills, both verbal and written (includes confidence communicating over the phone, in person, and presenting in front of a group)
  • Ability to generate high recurring sales and upsells recurring business
  • General understanding of networks and technology
  • Mechanical aptitude is required to comprehend installation and design
  • Understanding of estimating cabling and conduit runs and a history of consistent estimate accuracy
  • Selfmotivated and able to work independently taking initiative in identifying and resolving problems
  • Ability to develop solutions for designing and building integrated solutions
  • Ability to provide value engineering alternatives to the specified scope and design
  • High level of proficiency in access control, intrusion detection, fire alarm, and CCTV products and concepts
  • Familiarity with reading blueprints, understanding current building standards and local/national codes
  • Knowledge of large projects, AC power requirements, database connectivity, and basic LAN concepts
  • Proficient reader on latest sales support techniques and the latest industry trends
  • Positive individual who can rally the troops and cares about building strong relationships throughout the business
  • A Driver who 'gets things done' and will jump in where needed to support the team
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