Admissions Supervisor - Toronto, Canada - Edgewood Health Network Inc

Edgewood Health Network Inc

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians.

We are committed to both caring for our patients and supporting their loved ones.

With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Be part of the work that's changing lives.

Job Function and Duties:

Manage, support, and train Admissions Coordinators to achieve performance goals.
Conduct 1on1s with team members to provide feedback, coaching, and support.
Conduct group sales training sessions to ensure team members are equipped with the necessary skills and knowledge.
Manage shifting and scheduling of admissions coordinators to ensure adequate coverage.
Provide team management, including performance evaluations, goal setting, and professional development opportunities.
Monitoring calls to improve the quality, minimizing errors, and tracking operative performance.
Provides product / service information to Admissions Coordinators by answering questions and offering assistance to improve customer interactions.
Improves quality of caller experience by recommending process or training changes to call centre leadership.
Attentiveness to and intervene on any phone call quality assurance issues that are observed.
Handling escalated complicated caller questions or complaints.
Assist operations department with Admissions process, form, system, and other improvement initiatives.
Facilitate the intake department with scheduling and documentation prior to patient admission.
Assist with partial and fully funded admission planning and logistics.
Patient booking and waitlist management.
Other duties as assigned.

Employee Benefits and Perks:

Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
24/7 Employee Assistance Program through LifeWorks
Competitive paid time off policies, including a paid day off on your birthday
Access to inhouse fitness facilities where applicable or discounted external gym memberships
Perks and discounts with Perkopolis entertainment, home/auto/pet insurance
Personal and professional development through our Education Support Assistance program
Nationwide presence allows for supportive relocation opportunities
Defined Benefit pension through CAAT with up to a 4% employer contribution
Maternity and parental leave topup
Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.