Clinical Manager - Toronto, Canada - Friends of Ruby

Friends of Ruby

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Friends of Ruby

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing.

Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home.

The Centre provides access to barrier-free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and comprehensive programming.

The Home provides transitional and emergency housing, as well as mental health and life-skills to support youth moving towards independent living.

Friends of Ruby recognize that a diverse work force is critical to accomplishing our mission.

Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Position Summary

Under the direction of the Director of Mental Health & Youth Services, the Clinical Manager is responsible for overseeing the development, delivery, monitoring, and evaluation of clinical services.

Additional responsibilities include ensuring high quality program delivery in our, therapeutic groups, our one-on-one counselling, and our drop-in services/programs planning, supervision of clinical staff, along with performance improvement and quality management.

This role will provide day-to-day supervision, mentorship, and performance enhancement to Clinical Counsellors and our Drop-In staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, and program planning.

The manager will encourage innovation, evaluating performance and leading staff development through motivation and training, creating a safe and supportive environment for all participants and staff.

Who You Are:

Team player with critical thinking, problemsolving skills, conflict management, and who manages change effectively in a dynamic environment
Proven ability to manage a cross functional team of clinicians and drop in support workers
Extensive experience as both a clinician and clinical supervisor/manager, and developing, implementing and evaluating programming, are comfortable with new technologies and have experience with an interdisciplinary approach
Appreciate an opportunity to collaborate and harness the knowledge of 2SLGBTQIA+ youth with lived experience of hardship, marginalization, homelessness, mental health challenges, with rich experiences and knowledge to offer
Deep commitment to youth centered approach, a passion for working with others to support youth to achieve their authentic self and have experience in youth engagement
Understand substance use, mental health and harm reduction gained through direct experience working with marginalized individuals, providing support through an anti

- oppressive, anti-racist, strengths-based, client-centered and trauma informed lens, preferably to 2SLGBTQIA+ youth

_The responsibilities of this position include, but are not limited to:_

Provide clinical and administrative oversight and guidance to a team of Clinicians
Leads the case review process for the organization
Hiring, supervision and performance management of staff assigned, ensuring continuous learning and professional development
Assist team with workload management by reviewing waitlist and responding to phone inquiries of participants and families; assigning and transferring cases between staff and programs
Oversee team schedules and time off to ensure programs and services are staffed adequately
Supervise placement students as assigned
Work with staff to ensure individual and team targets have been met in accordance with funding requirements
Seek opportunities to be involved in and contribute with partner agencies and the community sector, establishing and maintaining productive working relationships with other communitybased organizations
Ensure initiatives and programs are design in partnership with other organizations, build upon the intersectionality of Friends of Ruby's work to support the needs of the 2SLGBTQIA+ youth
Support the Director in the strategic planning of the department
Oversee the delivery of activities and provide monthly reports with outcomes and recommendations
Support the development, adaptation and implementation of innovative programming that is grounded in evidencebased clinical practices
Develop effective strategies to engage participants, and community partners
Contribute to the use of quality, health, participant satisfaction, and outcome measures for all relevant clinical programs, ensuring a model of continuous quality improvement is maintained
Prepare and present Clinical Services reports to leadership, the community sector and key donors as required
May be required to run and facilitate clinical programming
Coordinate and work collaboratively with the Housing Manager and the Mana