Customer Service Representative - Quebec City, Canada - PAL
Description
At
PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile.
PAL Airlines is currently seeking
Customer Service Representatives to join our team in
Quebec City, QC.**
Duties and Responsibilities:
- Assist customers through all phases of their booking, flight check
- in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
- Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
- Provide outstanding customer service to our customers
- Working with the PAL Airlines team on developing new Customer Service initiatives and ideas
- Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights
- Work closely with all departments of PAL Airlines to ensure our customers' experience is an enjoyable one from origin to destination.
- Other duties assigned
Qualifications:
- The ability to fluently speak both English and French
- Must possess exceptional customer service skills
- Must exhibit excellent written and oral communication skills as well as excellent problemsolving skills as this position requires on the spot decision making
- Must be able to work independently and in a team environment
We offer:
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
CLOSING DATE:
Applications will be accepted until April 25, 2023.
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