Clinical Specialist - Vancouver - Medtronic plc

Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.

You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.#
A Day in the LifeThe Vascular Clinical Specialist role will provide detailed technical support for vascular products and procedures to a wide range of clinical base including physicians, nurses and technicians.

This individual will support sales representatives with coverage for critical cases, primarily focused on cases with physicians that require technical support on the safe and effective use of our products.

Responsibilities may include the following and other duties may be assigned.

• Conducts on-site education and / or consulting.
• Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
• Participates in conventions, forums, and meetings to increase product awareness.
• Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
• Serves as a technical resource to support sales of a specific medical product or solution.

Additional Job Responsibilities:

• Promotes and establishes education of the company's products and/or services with one-on-one training sessions, in-service education programs and support of conferences.
• Receive direction from the Regional Sales Manager with collaboration from Account Manager on case and technical support with physicians and staff.
• Support district sales strategy: work with Account Manager(s) and managers to achieve business plans. This may include inventory support, and technical case support.
• Demonstrate flexibility in scheduling to be able to provide technical case support based on the needs of the customer, including short term notice Support all business activities including but not limited to training, PO collection and inventory management.
• Conduct cycle counts of inventory at customer accounts. Assist with resolving discrepant inventory levels.
• Optimize return on invested inventory across the district. Reposition under-performing inventory to accounts with revenue growth opportunity.
• Recommend and monitor inventory levels in alignment with customer segmentation and pricing & contract strategies. Coordinate and execute Phase-In and Phase-Out activities for product launches.
• Support Area and Regional sales strategy; work with Account Manager(s) and to achieve business plan.
• Responsible for developing, building, and strengthening long-term relationships with stakeholders including key decision makers, customers and their staff, and administrators that drive business and therapy adoption.
• Responsible for pursuing leads, assessing needs, and providing product services to maximize the benefits derived from - Medtronic's vascular products and/or services to understand and confirm customer needs, effectively engages, and overcomes customer objections.
• Assess customer needs and feedback regarding new products and/or modifications to existing products and communicates to Account Manager(s).

SPECIALIST CAREER STREAM:

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.


DIFFERENTIATING FACTORS*Autonomy:


Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact:


Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones . May have some involvement in cross functional assignments.

Innovation and Complexity:


Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex . Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence:


Communicates primarily and frequently with internal contacts . External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management:


May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream
Required Knowledge and Experience:

**Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.


In the APAC Region Only:

• High School Diploma with a minimum of 6 years relevant experience; or
• Associate Diploma with a minimum of 4 years relevant experience
  REQUIRED QUALIFICATIONS KNOWLEDGE/EDUCATION
• High School Diploma or GED
• Associate degree, or;
• Bachelor's degree
• A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.
  JOB EXPERIENCE
• Minimum 6 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or
• Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or;
• Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor's degree, or;
• Minimum 3 years of any prior professional experience, with a bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ DESIRED/PREFERRED QUALIFICATIONS KNOWLEDGE/EDUCATION
• N/A JOB EXPERIENCE
• Background in Nursing Education would beneficial
• Minimum of 5 years of experience in healthcare related Sales and/or Marketing experience
• Strong knowledge of the healthcare system (National, Provincial and/or Regional level)
• Medical device experience SKILLS/COMPETENCIES
• Ability to develop and present educational programs and/or workshops
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
• Skill in organizing resources and establishing priorities
• Knowledge of adult education and communication principles and practices
• Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community.
• Desire to help others
• Composed under stress
• Strategic planning skills
• Strong communication skills
• Advanced knowledge and understanding of nursing and/or medical principles, methods, and procedures
• Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
• Ability to organize, prioritize and schedule work assignments
• Working knowledge of conflict resolution and mediation principles

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