Csc Manager - Toronto, Canada - Crescentia GTS

Crescentia GTS
Crescentia GTS
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB DESCRIPTION

Job Title:
Customer Service Center Manager


Department:
Toronto CSC


Location:
Toronto, Ontario Canada


Report To:
VP, Distribution


Description of Duties and Responsibilities:

Operations:
Provide industry leading customer service to our customers. Work with sales to develop and maintain customers through innovative service offering and performance. Develop and direct all team members to ensure an efficient and cost-effective operation.

Oversee all distribution services including receiving, storing, shipping, handling returned/damaged goods, maintenance, and administrative activities to ensure customer requirements are met.

Lean tools for continuous improvement must be used daily to ensure the warehouse is neat and well organized. Conduct operations in a manner that promotes safety in accordance with OHSA and the company standards. Oversee job assignments and labor schedules. Plan long-range labor needs based upon demand forecasts. Focus on continuous improvement and make recommendations to senior management on programs to improve operations. This is inclusive of safety, quality, customer service, cost, inventory, and team member engagement.

Equipment/Safety:
Ensure that procedures are in place for the efficient operation and utilization of all warehouse equipment. Direct programs to ensure the safety of all personnel, equipment, and property. Provide safety instruction to personnel as needed. Report all work-related injuries immediately. Provide immediate medical attention to injured team members as necessary. Ensure compliance with appropriate government regulations.

Inventory Management/Security:
Ensure current and accurate inventory control for all products. Ensure the security of the facility, its environs, team members, and contents. Conduct regular instruction in good security practices.


Qualifications and Experience Requirements:


  • Bachelor's degree in engineering, business administration or related degree preferred.
  • 5+ years of proven operations or distribution management experience required.
  • Must have a comprehensive knowledge of warehouse operations.
  • Must possess excellent verbal and written communication skills along with exceptional interpersonal skills.
  • Must be able to interface and communicate effectively within the organization, with business units throughout the company, and with partners across the supply chain.
  • Working knowledge of SAP WMS preferred

Application question(s):

  • 1. Please specify your Bachelor's degree in engineering, business administration or related degree.
  • 2. Please comment your 5+ years of proven operations or distribution management experience.
  • 3. Please comment your comprehensive knowledge of warehouse operations.
  • 5. Additional information you would like the employer to know (optional)
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