Full Time Service Advisor - Winnipeg, MB, Canada - HCLTech

Description

Job Title:
Meeting Room Service Specialist with Microsoft Teams Rooms Pro Management

We are seeking a highly skilled and motivated individual to join our team as a Meeting Room Service Specialist with expertise in Microsoft Teams Rooms Pro Management.

In this role, you will be responsible for monitoring, managing and optimizing meeting room setups and ensuring seamless communication and collaboration through Microsoft Teams.

Configure and maintain meeting room hardware and software, including audiovisual equipment, room scheduling systems, and Microsoft Teams Pro integration

Technical Support:
Provide technical support and troubleshooting for meeting room users, addressing hardware, software, and connectivity issues promptly and effectively
Configuring & managing a Microsoft Teams rooms with various OS and Camera technologies
Participating in Ticket queue activities as third level support for Audio/Visual issues while mentoring junior/intermediate team members
Defining and Maintaining standards for A/V technologies (Boardrooms, Meetings Rooms, Focus Rooms, Digital Signage etc.) Identifying and building recommended process improvements around the usage and deployment of A/V technology
Leading Projects such as New Builds, Annual Device lifecycle and Version Control / Patch Management
Maintaining Management tools such as Teams Rooms Admin Center, Microsoft Teams Rooms Pro management.
Participating in Various A/V related Projects
IS Executives

Collaboration Optimization:
Collaborate with IT teams to optimize meeting room setups for efficient and effective communication and collaboration using Microsoft Teams Pro features

User Training and Guidance:
Conduct training sessions and provide guidance to users on utilizing Microsoft Teams Pro features effectively within meeting room environments
Generate reports on meeting room utilization and performance as needed

Continuous Improvement:
Stay updated on the latest Microsoft Teams Pro features and best practices. Proficiency in Microsoft Teams Pro, including advanced knowledge of collaboration features, meeting scheduling, and integration with other productivity tools
Strong troubleshooting skills with the ability to diagnose and resolve technical issues in a timely manner. Excellent communication and interpersonal skills, with the ability to provide clear instructions and support to users
Relevant certifications in Microsoft Teams Pro or related technologies are a plus.

If you are passionate about enhancing collaboration and communication through Microsoft Teams Pro and have a knack for optimizing meeting room setups, we encourage you to apply for this exciting opportunity.

Job Types:
Full-time, Permanent
Dental care
Monday to Friday
Bachelor's Degree (preferred)