Product Support Specialist - Toronto, Canada - Skilljar

Description

Skilljar is seeking a Product Support Specialist to join our growing Support team in Toronto, Canada, here at Skilljar, through an Employer of Record This group helps our customers address and mitigate issues within the Skilljar platform.

As part of a growing team, you'll have an outstanding opportunity to work across many abilities while having an impact on our customer's experience

We're looking for a conscientious self-starter who enjoys wearing multiple hats and thrives in a dynamic environment. You must be forward-thinking and highly collaborative with a love for problem-solving. This is an excellent opportunity to join a growing startup.


Responsibilities:

• Serve as a contact for customerfacing support and technical requests
• Own productrelated inquiries through to resolution
• Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers
• Maintain a high level of customer satisfaction to increase customer retention and drive expansion
• Support our Customer Success team with technical configuration and integration set up as needed
• Tackle technical issues in partnership with Services and Support Engineers
• Partner with our content creation team members and contribute on the creation of customer and internalfacing help documentation
• Help the business build and update processes as needed
• Collect customer product requests and drive agile prioritization through Skilljar's development process

Requirements:

• 13 years of experience in a customerfacing support role supporting a technical product
• Ability to multitask and effectively prioritize incoming customer requests (queue management experience required)
• Effective verbal and written communication skills with a passion for client service
• A highly collaborative teammate who works well in remote environments
• Outstanding interpersonal skills with a broad range of external and internal teams
• Highly selfdirected and comfortable in a fastpaced environment with ambiguous and constantly evolving requirements.
• Experience working with HTML, CSS, and Javascript is highly preferred

Skilljar Base Pay Philosophy:

At Skilljar, we strive for salary range transparency in our hiring process.

This is a major step towards not only complying with regulations where required, but also to make sure Skilljar is putting pay equity and DEIB top of mind during the hiring process.

Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, and benefits offered through our Employer of Record.

Below is the base salary for this role:

Toronto, Canada:
CAD $44,600 - CAD $73,400


About Remote, Employer of Record:

Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly.

They make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works).

They're backed by A+ investors and their team is world-class, literally and figuratively, as they're all scattered around the world.

The Company:

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers.

Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of bright, dedicated Skillets with startup drive and a passion for education.

Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, Arizona, Colorado, Utah, Idaho, Texas, Georgia, Florida, North Carolina, and New York.

Don't meet every requirement? At Skilljar, we are committed to building a team that embraces a variety of backgrounds, experiences, perspectives, and skills.

We believe that the more inclusive we are, the better our work will be. Even if your previous experience doesn't perfectly match with the job qualifications listed, we encourage you to apply.

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.