Desktop Support Analyst - Hamilton, Canada - St. Joseph's Healthcare Hamilton

St. Joseph's Healthcare Hamilton

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Details:

Posting #: 27183

Department:
DS-Infrastructure Client Svcs

Employee Type:
Temporary, Full Time

If Temporary, Number of Weeks:52

Union:
Non-Union

Openings Remaining:1

Schedule:

Work Days:
Monday to Friday

Time of Day:
Days

Shift: 7.5 hour

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Application Dates:

Opening Date: 20/02/24

Closing Date: 27/02/24 Applications must be received online by 12:00 midnight on the Closing Date

Position Description:

***:

The role of the Desktop Support Analyst is to:
Deliver desktop support to SJHH's 3 Campus sites as well as SJHH partner sites and projects via phone, technology and/or desk side
Set technology standards and improve desktop processes

QUALIFICATIONS:

Graduation from an equivalent relevant IT formal education program
Minimum 3 years pertinent Desktop technology support experience
Competency in core Microsoft Office system products
Working knowledge and experience with mobile devices such as iPads, iPhones, Blackberry's, etc.
Working knowledge of a range of diagnostic utilities
Advanced knowledge of personal computer operating systems hardware and peripherals.
Effective listening and comprehension skills to interpret user requests and resolve support problems.
Proven written and oral communication skills for helping/instructing customers.
Customer service orientation to work in a demanding customeroriented environment.
Creative insightful thinking is crucial to this role due to the need to discover the root cause and appropriate solutions.
Able to handle multiple requests and prioritize work in a diverse and complex environment.
Ability to conduct research into a wide range of computing issues.

RESPONSIBILITIES:

Resolves (Tier 2) issues related to specialized areas such as:
Advanced features of SJHH standard software
Application printing/network queues
Troubleshoots and contacts vendors to repair/resolve network connectivity issues related to name resolution and jack activation.
Establishes organization wide software and hardware configuration for desktops and investigates and resolves complex malfunction issues with PC's printers lap tops copiers and peripherals.
Evaluates and recommends upgrades to desktop and portable computers and provides advanced knowledge on functionality of various options.
Initiates warranty or maintenance renewal contracts with vendors and reviews service level agreements.
Advises departments on unique nonstandard hardware and peripherals.7. Coordinates small projects e.g. configures and deploys PC upgrade for a department or project.
Advises and recommends solutions to users with unique requirements within technological limitations
Recognizes problem trends and performs preliminary analysis of problems affecting the user community and proactively escalates the issue for resolution within Operations or Applications teams.
Develops and designs User Acceptance Testing criteria for enterprisewide desktop solutions.
Coordinates departmental responsibilities for New Hires, Moves, etc with respect to all technology setup.
St. Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.
**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.