Front of House Retail Admin - Toronto, Canada - Vistek LTD

Vistek LTD

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

PRINCIPAL FOCUS:

The objective of this role is to provide exceptional customer service to the retail customers and team through
administrative support duties. The successful individual should be outgoing, organized and possess good working
knowledge of Microsoft Office programs. The incumbent for this role must have the ability to implement,
Excellent interpersonal communication skills and a customer centric attitude as a representative of Vistek on the
phone are essential attributes for this position.

PRIMARY RESPONSIBILITIES

Reception:

Responsible for implementing and maintaining in store pickups, web pickups, and any department dropoffs

and pick-ups.

Creating and sending hourly & endofday phone reports.
Answering and directing calls to appropriate departments.
Extension list updates for all departments.
Understanding cash procedures and completing daily cash closings, dealing with cash customers.
Understanding of company loss prevention policies and implementation of new strategies and technologies.

Operations:

Interact with other departments to create seamless customer interactions with pickups and reception related

tasks.

Triage customers into the retail store.
Engage in, maintain and act upon safety standards by partnering with human resources by taking part in the

health and safety.

Organize staff lunches on Saturdays.

Administration:

Complete daily attendance for onsite sales staff.
Complete daily PPE inventory count.
Ordering and inventory of office supplies on a monthly basis and sent to National admin for review
Control of internal supplies inventory for all satellite stores.

Sales Support:

Completion of sales and payment for Web and Internal sales
Coordinate the transfer of products from other store locations to ensure order fulfillment transactions are

completed

Pick Up Area Lead:

Weekly audit of the pickup area and confirm with customers if they will be picking up their products, need to

be refunded, or can be returned to stock. Working of AIS report daily.

Reconciliation biweekly of Toronto's petty cash float and sending any receipts to accounting to be paid out.

Schedule

Building the biweekly Deputy schedule to be reviewed by TO management for publishing.
Keep the Google Sheet schedule updated and distributed to the retail staff on a weekly basis.

3CX Management

Generate Toronto phone reports and present them in the weekly huddles.
Change queues as necessary for the Toronto store

HubSpot

Delegate HubSpot sales leads to the retail team and follow up to completion. _Not accepting phone calls or recruitment agencies, thank you for your understanding._