Manager, Sales Operations - Toronto, Canada - FirePower Financial Corporation

Description

Role Description:

As the Manager of Sales Operations, your role is to support the origination & advisory and business development teams, ensuring they have the right tools, processes, and tech, and they can master them over time.

We are looking for a systems-thinker who enjoys refining and implementing sales processes and constantly enabling the performance and productivity of the teams they support.

This position reports to one of two Managing Partners & Co-Heads.


Responsibilities:

Overall, you will be in charge of improving and overseeing a smooth, effective sales process to enable the well-managed growth of the organization.

• Select / prepare business cases for, implement, and manage sales automation tools
• Provide administration and management of our Salesforce instance
• Streamline and optimize sales processes
• Train staff on sales ops tools and processes for sales excellence
• Design and write feature requests for Salesforce developers, test features and deploy them
• Maintain and improve the quality and usability of data relating to sales, and enforce quality standards and best practices across the org
• Work with origination leadership and other functions to develop organizational sales goals
• Execute on strategic / special projects related to sales ops

Skills and Requirements:

You will have excellent Salesforce administration skills, as well as project management and interpersonal skills, across functions, juggling different interests of business development, origination & advisory, research & analytics, and corporate teams.

• Prior sales operations experience (3+ years), specifically the management of a Salesforce CRM instance and related sales automation software platforms (selection, deployment, maintenance)
• Prior experience in contributing to longterm, complex projects like fintech marketplaces
• Analytics and reporting expertise & skills, with strong understanding of sales processes and track record of recommending and implementing improvements
• Strong business acumen (re: go to market)
• Project management and excellent communication skills
• People management experience.

Who we look for:

Above all, we are looking for someone who shares our values, someone who will be in it for the long haul as part of our core team.

You are known for your grit, determination and discipline. You share our passion for challenging our clients to exceed their objectives. You act consistently, fairly, and with respect for others. You are self-motivated, take initiative, think creatively and value being held accountable for both your successes and failures.

You are energetic, positive, take pride in your own and your team's quality of work, and demonstrate your commitment to excellence in everything you do.

You are passionate about solving real world, challenging problems ingeniously.

Also, you are focused on continuous improvement in your work and will seek to advance within the organization; you believe that you will never stop learning.