Collections Manager - Toronto, Canada - Spinnaker Resorts, Inc.

Description

JOB DESCRIPTION SUMMARY:

This position is responsible for the development and management of the loan and homeowner associates' collection programs and training/supervision of the Collections team on a day-to-day basis.

This position also monitors and directs staff production while ensuring goals are met/exceeded. Ensure that staff collections efforts comply with company standards and federal and state debt collection laws.


DUTIES AND RESPONSIBILITIES:

• Develop and implement collection programs to maximize collection results and/or the recovery of delinquent inventory.
• Set payment and collection goals and targets, create an implement a strategy to improve collections.
• Participate in daily collection efforts for Loan and HOA delinquencies.
• Provide accurate daily, weekly, monthly and YTD timely reporting showing the progress of collection efforts.
• Handle escalated calls from owners.
• Review and approve settlement agreements and payment plans.
• Manage accounts for assignment to outside collection agencies.
• Verify owner records, input data and notes in CRM systems, collect payments.
• Process loan terminations.
• Process and send accounts to attorney for foreclosure filing in coordination with the Titles Department after all collection and recovery efforts are exhausted.
• Work with other departments when requested and as necessary.
• Provide ongoing training and motivation for staff.
• Develop and Maintain Standard Operating Procedures for the Department.
• Maintain current knowledge of state/provincial and federal legislated collection practices.
• Remain informed of any legislative procedural training requirements pertaining to collectors.
• Utilize all channels available to contact accounts when contact has been lost.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Must possess a High School Diploma or GED; Bachelor's degree is preferred.
• 5+ years of relevant experience working in a Management or Supervisory Collections role.
• Excellent communication skills verbal and written.
• Excellent analytical skills.
• Demonstrated proficiency is MS Office (Word/Excel/Outlook).
• Full understanding of Fair Debt Collections Practices Act, applicable state laws, and collection techniques.
• Knowledge of resort timeshare rules and regulations is highly desirable.

BENEFITS

• Bi-Weekly Pay by Direct Deposit
• Health Benefit Plan (Medical/Vision/Dental) plus deductible for other health categories
• Company-Paid Life Insurance
• Paid Vacation and Holiday Pay
• RRSP Plan company matching contribution amount to designated RRSP Plan

Benefits:

• Dental care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
In person