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Service Desk Agent
2 weeks ago
Shared Health Winnipeg, Canada PermanentPosition Overview · Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. · We have an opportunity for a service desk agent. Reporting to a supervisor, the service desk agent wi ...
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Service Desk Agent
1 week ago
Winnipeg Regional Health Authority Winnipeg, CanadaRequisition ID: · Position Number: · Posting End Date: Open until filled · City: Winnipeg · Employer: Shared Health · Site: Shared Health - Manitoba · Department / Unit: Business Services (Service Desk) · Job Stream: Non-Clinical · Union: Exempt · Anticipated Start Date: ...
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customer service agent
3 weeks ago
International Marketing Group Winnipeg, Canada Plein tempsEducation: · Expérience: · Education · No degree, certificate or diploma · Work setting · Business sector · Private sector · Retail/wholesale establishment/distribution centre · Telecommunications company · Sales · Tasks · Answer inquiries and provide information to customers · ...
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customer service agent
11 hours ago
Durabuilt Windows & Doors Winnipeg, Canada Plein tempsEducation: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Address customers' complaints or concerns · Answer inquiries and provide information to customers · Arrange for billing for services · Issue receipts and other forms · Maintain recor ...
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Ramp Services Agent YWG
1 week ago
Swissport International AG Winnipeg, Canada Part timeOverview · About us · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – ...
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Cabin Service Agent
3 weeks ago
lliance Ground International Winnipeg, CanadaAs a Cabin Services Agent, you will play a crucial role in ensuring that the aircraft cabin is prepared for flights efficiently and safely, paying meticulous attention to every detail. Your responsibilities will include maintaining the cleanliness and readiness of the cabin, rest ...
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Agent(e) technique de service
2 weeks ago
Winnipeg Regional Health Authority Winnipeg, MB, CanadaAlready a Manitoba health-care employee? · If you are a current Manitoba health-care employee looking for new opportunities, please click on the button below. · Department / Unit: Medical Device Reprocessing - MHC · Clinical Support · FTE: Casual · Grow your career in the Win ...
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Cabin Services Agent
3 weeks ago
Airport Terminal Services Canadian Company Winnipeg, CanadaATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation ...
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Guest Service Agent
2 weeks ago
Grand Winnipeg Airport Hotel by Lakeview Winnipeg, CanadaAs a Guest Services Agent, your key responsibilities will be: · - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. · - Demonstrate a working knowledge of all services and facilities of the hotel as w ...
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Customer Service Agent
3 weeks ago
Ashley Canada - The Dufresne Group Winnipeg, CanadaThe Dufresne Group is currently seeking remote **Customer Service Agents** located in Winnipeg for our Guest Care Team. · As a Customer Service Agent you will be responsible for addressing customer service issues in relation to Delivery, Manufacturer Warranty claims, and Extended ...
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Passenger Service Agent
1 day ago
Alliance Ground International Winnipeg, CanadaJob Description: · **Job Description**: · From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-sp ...
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Guest Service Agent
2 weeks ago
Larga hotel Winnipeg Winnipeg, CanadaGuest Services Agent · Providing engaging, sincere, personalized service is one of the ways our Front Office Agents are turning moments into memories for our guests at Clarion Hotel & Suites Winnipeg. Be an ambassador for an exceptional guest experience as Guest Services Agent, w ...
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Guest Services Agent
2 weeks ago
See Sight Tours Winnipeg, Canada**Company's Brief**: · See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at ...
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Guest Service Agent
2 weeks ago
Superior Ocho o/a Super 8 by Wyndham Winnipeg East Winnipeg, CanadaWe are looking for a FUN, enthusiastic Guest Services Agent to join our team at Super 8 Winnipeg East, located on the east side of the city. Do you like interacting with people and exceeding guest expectations? If you answered yes, we are looking for great people to work with us ...
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Service Desk Agent
6 days ago
Shared Health Winnipeg, Canada**Requisition ID**: 355633 · **Position Number**: · **Posting End Date**: March 20, 2024 · **City**: Winnipeg · **Employer**: Shared Health · **Site**:Shared Health - New Port Building-330 Portage Ave · **Department / Unit**: Business Services (Service Desk) · **Job Stream**: Non ...
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Guest Service Agent
2 weeks ago
Grand Winnipeg Airport Hotel by Lakeview Winnipeg, CanadaAs a Guest Services Agent, your key responsibilities will be: · - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. · - Demonstrate a working knowledge of all services and facilities of the hotel as w ...
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Customer Service Agent
16 hours ago
Calm Air Winnipeg, Canada**Position Title**: Customer Service Agent · **Location**: Winnipeg, MB · **Status**: Part Time · **Start Date**: Immediately · Who We Are · Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Chu ...
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Customer Service Agent
2 days ago
Calm Air Winnipeg, Canada**POSITION TITLE**: Customer Service Agent · **LOCATION**: Winnipeg, MB · **STATUS**: Part Time - Term · **START DATE**: Immediately · : · Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and ...
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Passenger Service Agent
1 day ago
Airport Terminal Services Canadian Company Winnipeg, CanadaAre you a detail-oriented problem solver who focuses on providing outstanding customer service? · Then let your career take off with ATS as a Passenger Service Agent · ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 ...
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Customer Service Agent
1 week ago
Calm Air International LP Winnipeg, Canada**Position Title: Customer Service Agent** · **Location: Winnipeg, MB** · **Status: Casual** · **Start Date: Immediately** · **Position Summary**: · Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and ...
Bilingual French/English Customer Service Agent - Winnipeg, Canada - TelePartners Call Centre Inc
Description
REMOTE Bilingual French/English Customer Service Agent
Job Type: Full Time – Work from Home
Hours: Varies 7AM to 11PM Mon-SUN
Salary: $19.00 Hourly
Benefits: Available after 60 days for full-time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, , and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we
process over 125 million interactions per year.
Summary of Position:
We are looking for remote customer-oriented service representatives who provide high--
level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
• Proven customer support experience or experience as a client service
representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal
communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, positive attitude, professional
conduct and high-level customer service skills
• Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
• Flexibility with scheduling and work hours
• Other requirements which may vary as determined by management.
• Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry
• At least one year of previous high-volume call center experience
• Experience working with an automatic dialer
• MUST BE COMPUTER LITERATE
• Pleasant phone demeanor
• Experience in BOTH inbound and outbound environments
• Must be able to speak, read, and write in English and French.
WAH Requirements:
• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,
and tablets are not compatible)
• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected Headset
• Webcam
• A quiet dedicated place to work free from distractions including pets and
children.