Team Lead - Merritt, Canada - Nicola Valley Shelter and Support Society

Nicola Valley Shelter and Support Society

Verified Company

Merritt, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking to make a difference in the lives of your neighbours and community. If you are looking for a career with purpose, we would love to hear from you

The
Shelter Team leader is a collaborative supporter, and a member of the Operations team with the objective to support the mission of the Nicola Valley Shelter and Support Society (NVSSS) and the clients served.

The Shelter Team leader is supervised by, and reports directly to, the case manager.

The team leader will
- provide training, supervision and direction to the shelter support workers while establishing and maintaining an environment for staff and clients that is consistent with agency values.

Assist the case manager in the development and implementation of client's case plans up to and including exit planning

The team leader will be familiar with and follow all NVSSS HR policies and code of conduct.

Team leaders are able to
- deal with a wide variety of staff and clients in a non-judgmental and compassionate manner
- establish and maintain professional boundaries in working with clients and other staff
- demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team and client oriented, and willing to assist where/when needed.
- work under pressure, assess emergency situations and respond effectively.
- be prompt and dependable to ensure continued operation of an essential service
- understand of the effects of colonization and aboriginal culture as well as the effects of living in poverty

Duties/Responsibilities

Provide consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
Supervise support staff, ensuring that all shift tasks are completed satisfactorily.
Staff development. Identify areas for improvement and provide mentoring, training and support to staff as needed, Help support staff to determine their goals and assist them to reach them
Monitor staff performance and report any concerns to management
Maintain communication with and provide assistance to the case manager as required
Assist clients to identify and reach their goals
Review client progress, keep accurate and complete case notes.
Client exit planning, ensuring all services are in place to promote success
Monitor and supervise shelter and client affairs, assist clients of the shelter with needs and questions
Receive new clients, complete intake paperwork, and provide orientations to new clients.
Perform general administrative functions such as noting within the communication logs, answering the phone and responding to inperson inquires in a professional manner. Provide appropriate information and referrals for those who need other resources.
Connect clients with case manager and other service providers identified in clients service plan.
Monitor the activities of clients to ensure the safety of clients and staff.
Help clients resolve any issues as they may arise.
Provide crisis intervention as needed, including determining when it is necessary to involve other staff, administration or the authorities.
Maintain written and oral communication of incidents in accordance with polices.
Complete work time sheets biweekly
Participate in any staff meetings, training or other activities as directed by management.
Follow all public health policies and directives
Other duties as may be assigned by Board or management.