Production Support Engineer - Toronto - Astra North Infoteck Inc.

    Astra North Infoteck Inc.
    Astra North Infoteck Inc. Toronto

    5 hours ago

    $65,000 - $105,000 (CAD) per year *
    Description

    Job Title: Production Support Engineer - BFSI Domain 

    Experience: 8–10 Years

    Work Model: Hybrid

    Required skills: AWS Cloud, BFSI Domain Experience



    Role Overview

    We are seeking an experienced Production Support Engineer with strong AWS, SQL, and Unix expertise to support a cloud-based reconciliation (Recon) platform. The ideal candidate will have hands-on production support experience, strong incident management skills, and a good understanding of financial products and reconciliation processes.



    Key Responsibilities

    • Provide L2/L3 production support for cloud-based reconciliation applications.

    • Monitor, troubleshoot, and resolve production issues within SLA timelines.

    • Perform root cause analysis (RCA) and implement preventive solutions.

    • Support and maintain applications hosted on AWS.

    • Analyze complex data issues using advanced SQL queries.

    • Review logs and troubleshoot using Unix/Linux commands.

    • Manage tickets through incident, problem, and change management processes.

    • Collaborate with business users to understand issues and provide timely resolutions.

    • Support release deployments and change activities in production environments.

    • Ensure system stability, availability, and performance optimization.



    Required Technical Skills

    • Advanced SQL (complex joins, performance tuning, data validation, troubleshooting).

    • Strong Unix/Linux knowledge (log analysis, scripting, job monitoring).

    • Hands-on experience with AWS (EC2, S3, CloudWatch, IAM; basic cloud architecture understanding).

    • Experience supporting cloud-based applications.

    • Knowledge of job scheduling and monitoring tools.

    • Basic scripting (Shell/Python – preferred).



    Domain & Functional Requirements

    • Understanding of financial products and transaction flows.

    • Experience with Reconciliation (Recon) platforms or financial data matching systems.

    • Ability to work closely with business stakeholders and operations teams.



    Process & Governance

    • Strong experience in:

      • Incident Management

      • Problem Management

      • Change Management

    • Familiarity with ITIL-based production support frameworks.

    • SLA management and reporting experience.



    Soft Skills

    • Strong communication and stakeholder management skills.

    • Analytical and problem-solving mindset.

    • Ability to work under pressure in a production environment.

    • Team-oriented with proactive issue ownership.


    * This salary range is an estimation made by beBee
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