Customer Service Representative - Vaughan, Canada - People Corporation

People Corporation

Verified Company

Vaughan, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a Customer Service Representative to join our BPA team in Wilson.

_ Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months._

_ This position is 100% in-office._

_Hours: 8:30am - 4:30pm with rotational Wednesday, 12pm - 8pm and Saturday, 9am - 12pm shifts every 12-16 weeks._

The Customer Service Representative will:

Assist members in a courteous and professional manner to understand their individual benefits and entitlements.
Promptly redirect any unusual enquiries to the appropriate senior or management staff member. Understanding and utilization the TELUS, Adjudicare, CRM and AS400 systems.
Provide member guidance in completing various forms.
Maintain security and confidentiality of client records.
Verify member and or dependent eligibility information for optical appointments.
Assists with placing notes on the AS400 or CRM systems and mailing the Advantage benefit cards.
Reviewing and confirming optical and dental clinic generators.
Other duties as may be assigned from time to time by Management

To be successful as a Customer Service Representative with BPA, you will need**:

High school diploma or equivalent
Six months or more experience in a call center environment
Previous customer service experience related to group benefits
Previous experience in office administration and clerical processes
Knowledge of Italian and/or Portuguese, Spanish languages
Strong verbal and written communication skills (Turkish or Italian).
Strong attention to detail with exceptional organization skills.
Microsoft Word, Excel, Outlook, AS400, CRM, Telus and Adjudicare.
Compliant with government regulation pertaining to the Privacy Act (PPEIDA);
Participation in Company sponsored insurance programs such as FLMI, ACS, ALHC,C.E.B.S. and successful completion of these courses of study during tenure in theposition.
Cooperative team player with strong interpersonal skills.
Exceptional customer service skills.

What's in it for you:

Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958.

BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.