Student Services Assistant - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:02/15/2023

Req ID: 29782

Faculty/Division:
New College

Department:
New College

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world.

The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty.

The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration.

At Arts & Science, we take pride in our legacyof innovation and discovery that has changed the way we think about the world.

Opened in 1962, New College has a long-standing commitment to social justice, and to supporting its diverse body of 6000+ undergraduate students to excel intellectually and to engage in the wider community.

New College supports three interdisciplinary undergraduate programs - African Studies, Buddhist Mental Health and Psychology, and Critical Studies in Equity and Solidarity - and houses three departments (Human Biology, Caribbean Studies and Women and Gender Studies).

Your opportunity:

Working as part of a collaborative team, the Student Services Assistant provides friendly, knowledgeable, and timely service.

Together with the team in the Registrar's Office, the Student Services Assistant provides front-line support and creates a welcoming environment for a diverse group of prospective and current students.

As a member of the New College Registrar's Office, the Student Services Assistant will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of students and many communities.

Your responsibilities will include:

Responding to enquiries within the defined scope of the role and redirecting as appropriate
Scheduling appointments for prospective students, applicants, and current students to address individual needs
Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
Providing detailed information on processes, policies, and procedures
Reviewing and assessing student records to determine academic standing and informing students of changes
Providing detailed information regarding financial aid issues
Disseminating program materials to prospective students and applicants
Troubleshooting and resolving routine issues

Essential Qualifications:

Bachelor's Degree or an acceptable equivalent combination of education and experience
Minimum two (2) years' of recent and related experience providing frontline registrarial student services support to a diverse student population in a postsecondary environment.
Experience providing academic program information and working with prospective and undergraduate students.
Experience reviewing requests and screening students for academic advising or shortterm counselling appointments.
Experience maintaining, identifying, and resolving anomalies with student records.
Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook, Teams), ROSI/ACORN, and Degree Explorer
Excellent written and verbal communications skills.
Excellent interpersonal skills.
Excellent ability to prioritize and adapt to ongoing changes in priorities.
Demonstrated strong student service orientation and experience fostering equity, diversity and inclusion in a postsecondary environment.

Assets (Nonessential):

Knowledge of New College.
Knowledge and experience with policies and procedures at the Faculty of Arts and Science.
Experience and ability to analyze administrative processes and procedures and passionate about making recommendations to improve services for students.

To be successful in this role you will be:

Adaptable
Approachable
Motivated selflearner
Multitasker
Organized
Possess a positive attitude

Closing Date: 02/27/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Registrarial Services

Recruiter:
Daniel Hoverd

**Lived Experience Statement