Technical Writer/trainer - Toronto, Canada - Thales

Thales

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Toronto, Canada

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day.

Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems.

Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

Reporting to the Director, Infrastructure Design you will provide support in the preparation of Operations and Maintenance (O&M) manuals for company products.

You will also prepare and present technical training courses to internal and external stakeholders, as well as provide technical support to Customer Service when required.

Work Term - this is a 12-16 month internship

Key Accountabilities:

Support preparation of Operation manuals, Maintenance manuals and User guides for company products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual
Support in the preparation of various product training materials
Collate source information from design and development groups
Incorporate internal and customer comments
Circulate drafts for input and review
Detail changes using company quality procedures
Report Manual production through draft, review, approval and submittal cycle
Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
Support preparation of presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
Provide general technical support to the Customer Service department and to customers when required
Support the documentation of operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
Respond to Project Lead requests as required
Perform other related duties as assigned

Key Requirements:

Excellent command of written and spoken English, any second language is a plus
Currently pursuing a diploma in Electronics/Technology or equivalent experience.
Didactic skills, knowledge and teaching methods
Ability to explain and describe complex technical concepts to a varied audience
Ability to analyze and interpret hardware/software/system specifications and documentation
Flexibility to achieve training objectives in unexpected circumstances
Excellent command of written and spoken English
Superior customer service and presentation skills
Strong organizational skills and highly detailed oriented

Preferred Qualifications: