Shop and Production Supervisor - Hamilton, Canada - John Bear Buick Chevrolet GMC Cadillac – Hamilton

John Bear Buick Chevrolet GMC Cadillac – Hamilton

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:

Compensation:
$75,000 to $120,000 (Salary + Bonus)

Responsibilities:

Monitor Shop Productivity

Ensure proper estimates are being written in order to secure service sales.
Be fully aware of work in the shop and monitor the flow.
Review shop capacity and identify vehicles that will not meet their promise times.
Inspect vehicle and assess the need for repairs prior to the repairs being performed.
Ensure technicians obtain authorization for decisions regarding major or expensive component replacement.

Quality Control Inspections

Review all no fault founds and acknowledge that the proper steps have been taken.
Road test comeback and problem vehicles with the customer.
Road test vehicles flagged for additional diagnosis.

Shop Process

Understand and enforce the requirements for warranty administration detailed in the GM Service Policies and Procedures Manual.
Monitor and verify the necessity of repairs as determined by the Service Consultants and Technicians.
Monitor shop practices and procedures, and question any practice where unnecessary expense will be generated or lost revenue will result in policy.

Technician Training

Schedule proper training to maintain a 3.0 minimum training standard.
Train Fast Lube Technicians on proper procedures and how to interact with customers.
Provide Fast Lube Technicians with the 'Over and Under' vehicle job description.
Evaluate Technician skills and make recommendations for future training requirements and develop a training plan.

Schedules/Shop Cleanliness

Provide the appropriate schedule for Saturdays and holidays to ensure we have adequate coverage.
Ensure good housekeeping in the shop and ensure technicians aren't keeping parts under their benches.
Hold weekly technician meetings.

What We Offer:

A competitive compensation plan
A full and comprehensive benefits package
Employee Vehicle Purchase program
A solid foundation of customers from over 40 years of business
A leadership team that trains and mentors its staff to ensure success for new team members
Opportunity for advancement
Employee Assistance Program
Company events

If you require any sort of accommodation at any time during the recruitment process, please let us know.

About Us:

At John Bear Auto Group, our dedication to excellence and quality service begins with our people.

As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.

Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St.

Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.

John Bear is a family-owned business and we pride ourselves on treating our customers like family.

Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers.

We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.