Dealer Support Coordinator - Regina, Canada - Brandt

Brandt
Brandt
Verified Company
Regina, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

With a strong focus on customer satisfaction and dealer network growth, Brandt is currently seeking a dedicated and dynamic individual to join our team as a Dealer Support Coordinator.

This position plays a crucial role in supporting our dealers and Area Managers of Product Support (AMPS) to ensure seamless communication and coordination between the company and its dealer network.


DUTIES & RESPONSIBILITIES:


  • Support the Area Managers of Product Support in addressing dealer and customer inquiries, systems issues, and product support requirements, ensuring timely and effective resolution.
  • Collaborate with crossfunctional teams to improve customer support processes and provide feedback on areas for improvement in products or services.
  • Coordinate and escalate complex dealer issues to appropriate teams, working closely with AMPS to ensure closedloop communication and problemsolving.
  • Assist in the development of customer supportrelated dealer communications
  • Assist in the creation and delivery of training and resource materials for dealers and for the Area Managers of Product Support, ensuring consistent and effective support delivery.
  • Provide coaching and targeted dealer training to achieve specific Customer Support objectives and improve dealer business processes.
  • Develop and manage a monthly dealer scorecard to monitor dealer performance in the areas such as parts ordering, initial parts stocking, warranty recovery, and product update completion rate.
  • Manage the completion of dealer training and parts stocking requirements for new machine models.
  • Perform dealer parts ordering analytics to drive parts sales
  • Monitor and analyze parts booking programs results
  • Contribute to the development of ongoing parts sales programs
  • Develop feature/advantages/benefits communications for Brandt parts
  • Benchmark competitive parts pricing
  • Prepare regular performance reports on dealer customer support metrics for management review.
  • Participate in department meetings
  • Other duties as assigned
LI-onsite

Required Skills

  • Excellent written and oral communication skills
  • Must be team oriented and customer service focused
  • Strong attention to detail and problemsolving skills
Required Experience

  • Bachelor's degree preferred or equivalent related experience
  • Intermediate computer software competency in Excel, PowerPoint, and Word
  • Training experience
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