Learning & Development Manager - Jasper, Canada - FAIRMONT

Description

Job Description

Are you ready to bring your passion for Learning and Development to one of the most scenic hotels in the North America? Join the Fairmont Jasper Park Lodge as our Learning and Development Manager, where you'll welcome new employees and ignite existing employee's development. Be the catalyst for growth, driving orientation programs that create a sense of belonging and excitement. Embrace the challenge of creating dynamic training experiences that inspire and empower our staff to deliver unforgettable guest experiences. If you're enthusiastic, organized, and have a knack for making learning fun and engaging, we want you to bring your unique spark to our team.

What you will be doing:

Your role will be dynamic, ranging from facilitating recurring training sessions to creating an annual learning program. You are a team of one, so must be comfortable getting your hands dirty and handling all parts of the learning cycle – from implementing and executing training, to tracking and organizing training records, to working with leaders to identify training needs across the business. You get to do a little bit of everything in this role Here are some specifics:

· Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.

· Facilitate a world class onboarding experience for new employees, including iterating the program and experience as required.

· Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.

· Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.

· Participate in creating an environment of engaged leaders by being an active member of the leadership team. Create strong relationships across the business that allow for coaching and guidance to support both leader and colleague development and engagement

· Utilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences, including e-learning modules, on-the-job training, and experiential learning opportunities.

· Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.

· Partner with external training providers, industry organizations, and regional learning and development specialists to source relevant training resources and opportunities for our team members.

· Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.

· Stay abreast of industry trends, best practices, and innovations in learning and development to ensure our programs remain current, relevant, and impactful.

· Maintain accurate records of leadership training activities and participant information.

Qualifications

Your experience and skills include:

· Minimum of 2 years' experience in a leadership role within the hospitality industry, or a similar role in education or training facilitation.

· University degree in Hotel/Restaurant Management or related discipline a strong asset.

· Proven track record in needs assessment and facilitation of training programs in driving service excellence results.

· Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required

· Enthusiastic and positive personality with ability to build strong relationships

· Sense of urgency and the ability to prioritize will be required

· Results-orientated with the ability to be flexible and to work well under pressure

· Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses

· Ability to analyze data and trends and create strategies for improvement

What does your work-life balance look like?

· You get to have an impact every day at a fast-paced, luxury hotel, located in the heart of the Rocky Mountains.

· You thrive in an environment where Leaders and Colleagues look to you to excite and orient new hires while continually striving to improve the development of existing colleagues.

· You love waking up every morning in a picturesque outdoor playground consisting of world class skiing and winter activities combined with unmatched hiking, biking, and summer activities.

· You like a challenge, are optimistic, and set the bar for development by always being open to feedback and bettering yourself.

What is in it for you:

· A competitive salary and time off package

· Subsidized staff accommodation provided on-site

· Fantastic extended health benefits including medical, vision, and dental

· Employee Travel Program

· Comprehensive Wellness Platform

· Discounts on food & beverage/spa/golf

· Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Additional Information

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY : You can find out more about life working at Fairmont Jasper Park Lodge -