Application Support Analyst - Mississauga, Canada - Trapeze Group Limited

Trapeze Group Limited

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Job Summary:

Job Description:

Key Responsibilities:

Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.
Investigate, research, replicate, test and resolve customer issues.
Keeping customers informed of the status of cases, providing next steps and anticipated resolution times.
Creation of development "bug" reports, working with development to ensure items are completed and properly tested.
Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
Promote and maintain high quality, professional, serviceoriented company image with customers and internal staff.
Contribute to the team and customer's knowledgebase.

Key Skills and Competencies

Bachelor's Degree, preferably in a technical discipline. Computer Science Majors most preferred.
Complex troubleshooting experience.
Excellent Communication Skills.
Eager to learn.
Ability to work independently and as a team member.
Ability to work in a fastpaced environment.
Ownership of issues through resolution.
Willing to go the extra mile with a strong work ethic; selfdirected and resourceful.
Service Minded. You deliver customer support like you expect to receive it, with excellence.
Ability to work varied hours, including evenings and weekends for software deployment.

Good to Have Skills:
(Bonus points)

Strong database knowledge and ability to write SQL statements
Previous experience working in the transit industry and/or experience
Solid software experience in a Windows networking environment. (Windows Server 2008/2012)
Previous experience with version control tools (SVN) is an asset

Worker Type:
Regular