Service Advisor - St. John's, Canada - Capital Subaru

Description

Subaru is known to create innovative products and services that deliver the highest levels of engineering and quality. At the same time, the focus is always on showing value to our customers and earning their trust.


Other requirements include:

• Responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs;
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles if applicable;
• Confirms warranty and service contract coverage by examining customer records and papers, explaining provisions and exclusions;
• Assists with the coordination of alternate transportation such as rental car reservations or shuttle service;
• Work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions;
• Contact the customer to obtain authorization for repairs as suggested by a Technician, as well as to notify them that the repairs are completed and their vehicle is ready for pickup;
• Receive payment for the work completed, handle the cash or credit transaction and ensure customer satisfaction.

Qualifications & Experience:

• High School Diploma or equivalent
• 1+ years' experience in the automotive and/or service industry is an asset

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Must be able to start shift at 7:00am and work until 5:30pm Monday to Friday (10 hours) and work 4 days a week


Yes, 4 days :
):

• Identifies and resolves problems in a timely manner
• Must be able to perform under pressure and deescalate situations
• Must be highly organized with the ability to multitask and work in a fastpaced environment
• Valid driver's license with a good driving record
• Certificate of Conduct and Drivers Abstract required

If you have the drive and a passion for customer service forward your resume today


Salary:
From $18.00 per hour

Expected hours: 40 per week


Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Vision care

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location:
In person