Passenger Assistance Dispatcher - Vancouver, Canada - GAT

GAT

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary

This position is responsible for ensuring special service requests are dispatched to the appropriate service agent to pick-up and deliver passengers to the appropriate gate within required time constraints.

The ideal person for this role will be excellent at multi-tasking with the ability to assign tasks to passenger assistance agents and ensure all requirements for getting passengers to the appropriate transfer locations on time.

Core Competencies

Previous airline experience, dispatch and/or operations
Ability to work efficiently under demanding time constraints
Excellent verbal and written communication skills
Analytical skills and proactive problem solver

Job Duties

Actively participate in SA's Safety Management System (SMS) including reporting hazard and incidents encountered in daily operations. Understand, comply with and promote the company Safety Policy
Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
All employees are responsible for ensuring quality control in their own activities.
Cooperate fully with Inspectors to achieve quality inspection commitments
Utilize dispatching and planning software to efficiently schedule special service operations with passenger assistance team.
Be liaison between day of operation and airline customers
Receive radio/phone calls and relay information between passenger assistance agents/ leads and supervisors.
Perform wheelchair and golf cart duties as required
Performs other duties as required
Required to maintain a valid Restricted Area Identification Card (RAIC),
Previous airline flight operations and dispatch experience considered an asset

Requirements:

Ability to learn and utilize our internal PAXTrak system for tracking and dispatching passenger assistance agents
Ability to work well independently under mínimal supervision
High level of attention to detail and accuracy
Excellent time management and organizational skills
Demonstrated ability to troubleshoot, make decisions and problem solve