Application Support Analyst - Montréal, Canada - Nectari Software Inc.

Nectari Software Inc.

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who are we?

After ten years in the ERP industry, Nectari Business Intelligence was developed and launched in 2002 in response to customer demand for a superior business intelligence solution.

As a former leader in enterprise resource planning (ERP) and now business intelligence solutions, our success is directly related to the commitment and drive of our teams.

In addition to providing robust and innovative solutions, our consultants distinguish themselves by their knowledge and experience.

Many of them have been with us for over a decade; their dedication and professionalism have allowed us to establish a solid expertise in Business Intelligence.

Why join Nectari ?

All our team, whether functionally or technically oriented, work together to deliver solutions that meet business needs to consistently deliver more value to our products and users.

Joining Nectari means being part of a human-sized team that develops solutions for companies worldwide (more than 60,000 users in North America, Europe, Asia, and Australia...).

We are committed to ensuring that each of our employees can express their ideas and participate in developing our products and methodologies.

At Nectari, we leave room for initiative. Anyone who wants to get involved and take responsibility will be listened to and supported in this sense.

Our structure
Nectari has, among its 60 employees, different teams that collaborate closely daily.

The Phoenix team is in charge of product evolution, developing new features to meet the needs of our users by constantly adding more value.

Collaborating with the business teams ensures that it understands the functional requirements and designs a robust solution by delivering quality code.

The Prometheus team is responsible for the modernization of the solution; its role is to focus on issues related to the architecture of the solution, the migration to new frameworks or the implementation of new tools to allow the implementation of best practices capable of facilitating the evolution and maintenance of the solution.

As a member of the Swatt team, you will be handling technical issues encountered by our users.

You will have to communicate with your interlocutor to understand and analyze the situation, do everything possible to solve the problem by documenting and sharing the information with the user and/or the level 3 support teams.

You will:

Communicate relevant information to the customer and resolve technical issues;
Thoroughly document technical procedures and escalate as necessary;
Retrieve all relevant files from client servers.

With us, you will benefit from the following:

Flexible 37.5-hour work week
Work from home, in the office or hybrid. The choice is yours.
Annual bonus
Employer contributions to an RRSP
Group insurance, including disability and dental (individual or family)
Health Spending Account
Telemedicine
Employee assistance program
Referral bonus program
Training reimbursement program
Modern office with a gym, outdoor patios, a lounge with a coffee machine and a Nintendo Switch.
5 minutes from the metro, and free parking.

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**Qui sommes-nous ?

Après 10 ans d'activité dans le secteur des progiciels de gestion intégré, Nectari Business Intelligence a été développé et lancé en 2002 en réponse à la demande des clients d'une solution de veille économique supérieure.

En tant qu'ancien chef de file des progiciels de gestion intégrée (PGI) et désormais des solutions de veille économique, notre succès est en lien direct avec l'engagement et le dynamisme de nos équipes.

En plus de proposer des solutions robustes et innovantes, nos consultants se démarquent en matière de connaissance et d'expérience.

Ayant plusieurs employés fidèles depuis plus de dix ans ; leur dévouement et leur professionnalisme nous ont permis d'établir une solide expertise en matière de Business Intelligence.

Notre mission

Depuis plus de 20 ans, Nectari développe des solutions d'intelligences d'affaires pour fournir aux entreprises les informations dont elles ont besoin afin de prendre les meilleures décisions, et ce, en temps réel.

Nous mettons à leur disposition un outil puissant, mais simple d'utilisation pour les aider à opérer plus efficacement et plus facilement en éliminant les silos, ce qui permet une meilleure flexibilité.

Pourquoi rejoindre Nectari ?

Que ce soit les équipes orientées vers le fonctionnel ou le technique, tous travaillent de pairs dans la collaboration pour livrer des solutions qui répondent à des besoins ayant pour objectif de créer toujours plus de valeur ajoutée à nos produits et nos utilisateurs.

Rejoindre Nectari c'est faire partie d'une équipe à taille humaine qui développe des solutions adéquates pour les entreprises à travers le monde (plus de utilisateurs en Amérique du Nord, Europe, Asie, Australie ).

L'expression de soi est au cœur de