Automotive Tower Operator - Thornhill, Canada - Roy Foss Thornhill

Roy Foss Thornhill

Verified Company

Thornhill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dealership Tower Operator

About Roy Foss:

For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Thornhill location, we service Chevrolet, Buick, GMC, and Cadillac vehicles. We have a large client database, and we need your help to keep up with customer demand.

Position Summary:

Duties include, but may not be limited to:

Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Dispatch service work, assigning to qualified techs to maximize shop production
Monitor job status: communicate changes (time, cost, etc) to advisor
Manage route sheet and update RO log with accurate priorities, promise times
Regularly reviews all holds and ensures there are no maydays
Ensure techs prepare proper RO Documentation/stories: complaint, cause, correction
Ensure techs follow proper guidelines (including warranty material disposition)
Prioritizes customer vehicle comebacks and assigns to appropriate tech
Write internal repair orders and prepare/send estimates
Manage detailing operation and ensure all work is properly dispatched and completed on time
Dispatch/prioritize fleet service work
Support with opening/closing RO's as needed
Maintain and update rental invoices for Accounts Receivable
Support with warranty claims and provide documentation to CAC as requested
Support drive thru in service advisor role as needed

Requirements:

High school diploma or general education degree (GED);
Two to Three years related experience and/or training; or equivalent combination of education and experience
Automotive dealership or similar experience a definite asset
Self motivated with a positive attitude
Valid G Driver's License with clean driver's abstract

What we bring to the table: