Appeals Specialist - Brampton, Canada - Regional Municipality of Peel

Regional Municipality of Peel

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Appeals Specialist

Temporary Full-time Duration of up to Twelve (12) Months

Human Services

- Social Development, Planning and Partnerships

Reporting to the Supervisor, Collection and Appeals you will be responsible for conducting in depth case reviews in response to applicant/recipient, external, internal, political and motions to change and represent the Region of Peel at appeal hearing and/or make recommendations regarding decision to the service manager and to represent the participant, the Region and the Ministry of Children, Community and Social Services to resolve motion to change issues.

Responsibilities:

Reviews appeals and completes an in depth review of the decisions made by the program administrators to ensure the decisions are made in compliance with the appropriate Human Services legislation or program.
Conducts research, interprets legislation, policies and procedures, and analyzes individual appellant situations in order to provide decisions on appeals or motions to change.
Gathers facts or information regarding an appellant's request and researches an appellant's background, considers legislations, policy, and precedence in making recommendations on appeals or motions to change.
Conducts telephone interviews with appellants, lawyers and Social Benefits Tribunal and makes an assessment of the validity of an appeal or enquiry. This interview may involve mediation between parties to see if the appeal can be resolved in part or in full.
Represents the Region of Peel's interest at quasilegal proceedings. May be required to summons witnesses for these proceedings.
Evaluates Social Benefit Tribunal decisions and determines if a reconsideration or review is further required.
Completes MFIPPA reviews involving Social Assistance files, prepares written responses to reviews and represents the Region of Peel at Provincial Court where information has been subpoena.
Provides expert professional advice, guidelines and interpretation of legislation in areas not always outlined by government legislation to program administrators.
Develops and maintains partnerships or collaborative relationships with internal and external contacts in order to achieve objectives.
Communicates policy recommendations in collaboration with Policy staff.
Prepares detailed documentation and reports related to trends in appeals to assess the effect of process changes.
Ensures quality assurance and compliance with the legislations, Regional policies and standards.
Prepares and monitors statistics as required.
Liaises with community agencies and legal representatives representing the appellant.
Obtain legal direction for controversial, complex and/or precedent setting cases.
Manages Motions to Change in cooperation with the Recovery unit in order to prepare the Statement of Arrears.
Other related duties as required.

Qualifications:

Graduation from a postsecondary school program with a minimum 2 year diploma or degree in a related field such as Human Services or Administrative Law.
Three years of job experience with extensive knowledge of all relevant Human Services Program legislations and regulations (including but not limited to Housing Services Act, Ontario Works legislation, Family Law, Human Rights, Statutory Powers Procedure Act).
Excellent knowledge of relevant Human Services Systems and overpayments.
Ability to calculate and provide rationale of overpayment for OW, Housing Appeals, Child Support Calculations.
Highly developed interpersonal skills (oral and written) to communicate with appellants, witnesses, staff elected and Board officials and to write reports, correspondence, etc.
Welldeveloped organizational and time management skills to deal with regularly conflicting demands, urgent tasks, and unexpected schedule changes.
Mathematical skills to calculate case budgets and/or rent geared to income (RGI) calculations according to eligibility criteria.
Ability to work independently.
A valid driver's license and access to a vehicle.

Preference will be given to qualified applicants who are currently in the bargaining unit.

Location:
In this role you will have the ability to work mostly remote.

You will be required to occasionally attend on-site meetings based on operational requirements at the 10 Peel Center Drive, Brampton worksite.

Your remote work location must be located within the province of Ontario.

Hours of Work:35 hours per week

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview:
Our recruitment process will be completed with video conference technology.

**As part of the Region's ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or perso