Drive Through Service Support - Dartmouth, Canada - MacPhee Ford

MacPhee Ford

Verified Company

Dartmouth, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Customer Support Services

Reports To:
Customer Service Manager

Purpose:
The Customer Support Services Clerk is responsible for providing excellent customer service and customer care.

Essential Functions:
Job description

Position:
Customer Service Representative

The Customer Service Representative will play a key role in assisting our advisors provide the best service available to our customers.

If you have what it takes to provide the Best Experience for our clients and want to join an amazing team we want to hear from you.

Core Duties & Responsibilities:

- .Greet customers in a professional manner and with a friendly tone

Manage rental vehicle check in and check out
Provide valet service for our customers when required
Perform quality checks on customer vehicles when repairs are complete
Dress customer vehicles and park for tech before entering the shop
Handle incoming calls to help with customer appointments and also outgoing calls
Bring a positive attitude to the team

Requirements:

Strong phone contact handling skills and active listening ability
Ability to multitask, prioritize, manage time well and manage stress well enough to keep a high level of customer satisfaction
Ability to work independently as well as in a team environment, collaborating with team members to achieve common goals
Ability to be proactive while also being able to be a very passive support player when the situation demands it

Job Types:
Full-time, Permanent

Salary:
$16.00-$18.00 per hour

Benefits: