Medical Receptionist - Markham, Canada - KMH Cardiology Centres Inc.
Description
The Organization:
We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region.
We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment.
We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.
Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.Our Mission:
To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.
We can offer you a great environment with an outstanding team and the opportunity for learning and growth.The Role:
Are you a patient focused professional with excellent communication skills and healthcare experience?
KMH Cardiology Centres Inc.
is growing and we are recruiting for a full-time Medical Receptionist role for our busy practises in
Markham and
Scarborough.
The Accountabilities:
The goal of this position is to provide an outstanding service experience to patients at our labs.
The key accountabilities of the role include:
- Act as a first point of contact for patients during their inclinic experience
- Greet patients and visitors as they arrive
- Manage patient checkins, enquiries and phone calls
- Ensure maximum client satisfaction through a high quality service approach
- Accurately register patients by obtaining complete demographics, insurance information and consent.
- Schedule and confirm patient appointments and follow ups
- Facilitate patient flow by communicating patients' arrival
- Respond to patient inquiries in a courteous and empathetic manner
- Maintain attention to detail for all medical records. Scan documents into patient charts.
- Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols.
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain a clean and organized reception area
- Build rapport with patients by responding to inquiries and communicate next steps to patient.
- Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.
- Meet and achieve performance based targets and KPI's for the team
- Complete MRI bookings administration tasks including confirmations, chart checks and phone calls
Required skills and experience:
- Medical office experience
- Cardiology practice experience is an asset
- Demonstrated high quality, compassionate, customer centred experience
- Proven ability to work proficiently and independently in a busy fast paced environment
- Ability to establish priorities and achieve objectives with mínimal supervision
- Excellent verbal and written communication skills
- Superior telephone etiquette
- Strong understanding of medical terminology
- Proficiency in technology including MS Office
- EMR systems experience
- Excellent time management and organizational skills
- Ability to deal with sensitive information with a high degree of privacy and diplomacy
- Team orientation
- The ability to provide coverage at both clinics in Markham and Scarborough
The Reception team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH.
This is a full-time position that is scheduled between
Saturday-Wednesday.
The role is scheduled for a _7.5 hour shift_ during the day. The start time of shifts will vary between 6.00 a.m.10.00 a.m. dependent on our clinics and patient flow.
This role reports to the
Team Lead:
Reception East and is part of a team of 18 members.
We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.
Salary:
From $19.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- Day shift
- Weekend availability
Experience:
- Medical office: 1 year (preferred)
Work Location:
In person
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