Shelter Service System Duty Officer - Toronto, Canada - City of Toronto

City of Toronto
City of Toronto
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

JOB ID:45889


Job Category:
Community & Social Services


Division & Section:
Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs


Work Location:
SSHA Administrative Offices, 51 Lisgar Street


Job Type & Duration:
Part-Time, Temporary (12 Mos)


Salary:
$102,155 to $135, 815 Wage Grade 7


Shift Information:
Monday to Sunday Rotating Shifts, up to 80 hours bi-weekly


Affiliation:
Non-Union.


Number of Positions Open: 2


Posting Period:17-APRIL-2024 to 1-MAY-2024


Join Us

Date:
Thursday April

Time: 7:00 PM EST


Reporting to the Manager of Homelessness Initiatives, you will contribute to the improvement of operating performance and client service delivery through real-time monitoring of system performance, mitigating risks and barriers to service and assisting the management of system capacity to accommodate client needs.

This will include monitoring and reviewing all delayed responses to service delivery and ensuring that all direction to sites are in compliance with service guidelines and relevant legislation (e.g. Toronto Shelter Standards, Toronto Respite Standards, Occupational Health and Safety, and Workplace Violence).


As a key member of our System Oversight, Duty Office team, you will liaise with other relevant City Divisions, providers and agencies to ensure effective and coordinated service delivery for individuals experiencing homelessness.

You will ensure effective, coordinated service delivery at a system level by working with individual shelters to resolve any real-time issues affecting service delivery.

Collaboration will be key in this role, as you will also assist in the resolution of contract and/or program compliance matters - ranging from minor non-compliance to complex community issues.

This work will require coordination, planning, and key stakeholder involvement to resolve any and all issues that could lead to bed closures or larger service disruptions (e.g. floods, fire, evacuation, power loss, no water, etc.).


Success in this role involves a demonstrated understanding of the housing and homelessness system and resources that exist in Toronto.


You will participate in risk management processes to identify systems hazards and mitigate risks and assist with the development and implementation of Divisional strategies to meet the changing needs of the City, the public and, in particular, those people experiencing homelessness.

You will also assist in the review of existing programs and services, and the design and implementation of new programs.


Toronto Shelter and Support Services Division is committed to working with Indigenous partners and communities towards reconciliation, supporting Black staff and clients to confront anti-Black racism, and working within the principles of Equity, Diversity, and Inclusion to support all communities of inclusion within Toronto.


A savvy communicator, you will develop after action and incident summary reports for senior management and other sections within the Division.

You are a proven leader, familiar with shelter operations and street outreach services.


Adaptable and comfortable operating in a fast-paced, high-profile environment with competing priorities, tight timelines and constantly changing demands, you're prepared to work non-traditional hours, including working rotating shifts in a 24 hour a day operation including days, evenings, overnights, weekends and holidays.


Key Qualifications:


  • Postsecondary education in a social services discipline or an equivalent combination of education and experience.
  • Extensive Experience in reviewing service delivery by either conducting business process reviews and/or operational service reviews and making appropriate recommendations for improvements.
  • Extensive Experience managing service related issues and mediating resolutions to ensure effective program access and delivery.
  • Extensive Experience in facilitating community engagement supported by successful stakeholder management.
  • Extensive Experience working with the service needs of individuals experiencing homelessness
  • Extensive experience mentoring, coaching and supervising individuals and teams in a social services and human services environment.

Please Note:


NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Equity, Diversity and Inclusion


The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

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