Customer Care Representative - Markham, Canada - Pet Valu

Pet Valu

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Location:
Markham, Ontario

Job Description:

Job Summary

Responsibilities:

Receives and responds to inquiries regarding company loyalty programs.
Receives and responds to inquiries relating to our Ecommerce platform and instore experiences including:
Assistance navigating websites.
Assistance with order creation, shipment, and payment processes
Ensures standardized response processes put in place for customer service are followed. Updates these processes as required.
Maintains high service levels by ensuring key performance goals and metrics are met, or exceeded
Loyalty related accountabilities:
Connecting with Loyalty Marketing to resolve customer, program level or system related problems for Loyalty issues
New member weekly card fulfillment process

Experience & Education

Additional Skills:

Exceptional interpersonal skills highlighted by excellent verbal and written communication skills.
Strong listening skills are required to assess a situation for an appropriate response, along with the ability to deal with sensitive information and situations.
A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees
Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners
Good organizational skills, along with the ability to multitask multiple priorities
Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action
French speaking an asset.
Must be flexible to work rotational evenings, weekends, and Stat holidays.

CORPHIRE