Inside Sales - Greater Toronto Area, Canada - The Fathom Talent Group - Recruiting Experts
Description
Company - Wood Moulding company
Role: Inside Sales & Customer Service Manager
Base: $87,500-90,000+
Variable: $22,500-25,000+
On Target: $110,000-115,000+
Quota: 8.5-9M$ (combo of Rev/Ebidta/MBO's)
Reports: 7 (4 ISR's – 3 Sales Support)
Mandate
75% Inbound (walk-ins, floor management, call-ins, defend/develop)
25% Outbound (call outs, prospect, attack/hunt)
Inbound KPI's
Walk-in time to greet (if ISR's are on phone, you own the floor)
Average Revenue per visit.
Average Revenuer per inbound call.
Upsells, Promotions,
Customer Journey, Customer Experience, Customer Retention
Outbound KPI's
Call out/email campaign results.
$/Call
New customer acquisitions
Target Accounts to attack:
Luxury Home Production (3.5 to 5M$ valuation)
Influence Architects & Designers
General Contractors – Expensive Residential Builders
Luxury Renovation builders
Home Owners (involved in Project Plans)
Team:
Inside Sales Representative: Greet/Quote/Close– existing and new customers.
Sales Support: Greet/Quote/Close Existing Customers + Order Entry / ETA / Journey.
Training
Extensive 3 to 6 month product / organisation training.
Shadow, Director Sale & Marketing
Learn how to Launch, "Take Off" projects.
Input ERP System with orders, invoices, BOM
Logistics:
HQ: Mississauga
Audience: General Contractors, Carpenters, Home Owners, Project Managers,
ERP System: EPICOR
Why new role: Growth – Org plans to double in size in the next 36 months
Profile
Character, Experience, Intelligence, Coachable (in this order)
Character: Will Want Desire, Self Awareness, Accountability, Integrity
Experience:
Sales Management Experience (Fire/Hire/Groom/Grow talent)
Experience dealing the audience making decisions.
Understanding of Home building needs and process.
Sales experience (methodology Sandler/Meddic/Medpic/challenger sales).
Hands on Home building experience (nice to have)
Hunting skills (account acquisition experience)
Intelligence: smart, sharp, bright, analytical, mathematically inclined
Coachable: open minded to learn new things