Customer Success Specialist - Mississauga, Canada - ConduitHR

ConduitHR

Verified Company

Mississauga, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

"ConduitHR is a boutique firm specializing in recruitment services and human resources consulting support. We are based in the GTA and serve clients across the nation. Our client, in the commercial kitchen appliance/commercial cookery techniques industry is seeking a talented and motivated
BILINGUAL CUSTOMER SUCCESS SPECIALIST, reporting to marketing department.

The primary goal is to market the company's thermal cooking systems to the Canada marketplace by successfully inviting companies to the online sales webinars or by securing appointments for the field sales team

MUST BE FLUENT IN FRENCH/ENGLISH.

ESSENTIAL DUTIES and RESPONSABILITIES:

1.

Inside-Sales:

Qualify prospects via internet investigation and telephone communication, thus developing it into a functional record where we can interact and support the customer.
Target our existing customer base, thus embracing the ideal of multiple touch points on the customer lifecycle to maximise upsell opportunities for a total kitchen solution.
Proactively drive sales via the identification and qualification of new business prospects.
Continuous CRM (Salesforce) update

2.

After-Sales:

Work with existing customers to help them best utilize the company's aftersales offerings to drive customer satisfaction
Book Trainings (Academy)

3. Marketing

Support on General Marketing Department Demands

QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Cold Calling (preferred)

Experience on Hospitality Industry (preferred):

Food Industry: 5+ year of kitchen experience/catering industry (preferred)

LANGUAGE SKILLS:

Fluent in English and French
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, handle marketing budget cost centers

REASONING ABILITY and WORK BEHAVIOR:

Extroverted/ Good Communication Skills
Proactive
Organized (Due High level of information and followup necessary)
Results-Oriented
Detailed-Oriented
Customer-Oriented
Self-Motivated

OTHER QUALIFICATIONS - Digital Skills

Microsoft Office Package
CRM Experience (Salesforce) preferred

PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to sit, stand, walk, use hand to finger, handle or feel, and reach with hands and arms.
The employee must occasionally lift and/or move up to 23 Kilos.
Specific vision abilities required, include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate.

SUBSTANCE ABUSE/ADDICTION:

Employee must make sure not to be under the influence of any substances while on duty(drugs/alcohol). In case of substance addiction, the employee is expected to communicate the company for the suitable accommodations to be made under what is required by law.

PLEASE BE GUIDED AND APPLY DIRECTLY We are very excited to have you in our team

Job Types:
Full-time, Permanent

Salary:
$62,000.00-$65,000.00 per year

Benefits: